-100
NPS
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Sunoco Logistics Partners
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About Sunoco Logistics Partners' Brand
Sunoco Logistics Partners is a master limited partnership that owns and operates a logistics business.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sunoco Logistics Partners NPS
Sunoco Logistics Partners's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sunoco Logistics Partners's customers would recommend using the product based on a scale of -100 to 100.
Sunoco Logistics Partners Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sunoco Logistics Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunoco Logistics Partners Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sunoco Logistics Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunoco Logistics Partners Product Quality
1.5/5
Sunoco Logistics Partners has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco Logistics Partners' overall Product Quality score rated by its users and customers.
Sunoco Logistics Partners Product Information
Sunoco Logistics Partners’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Energy
Travel
Sunoco Logistics Partners Pricing
Sunoco Logistics Partners ROI & Value For Money
1.5/5
Sunoco Logistics Partners has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco Logistics Partners' overall ROI score rated by its users and customers.
Sunoco Logistics Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunoco Logistics Partners Customer Service
1.5/5
Sunoco Logistics Partners has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco Logistics Partners' overall Customer Service score rated by its users and customers.
About Sunoco Logistics Partners's Customer Service
Address
525 Fritztown Road Sinking, Spring Park, MN
Website
http://www.sunocologistics.com/
Phone Number
(610)670-3200
Sunoco Logistics Partners as an Employer
3.0/5
Sunoco Logistics Partners has a 3.0/5 stars for its overall company culture rated by their employees
top
25%
CEO of Sunoco Logistics Partners
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sunoco Logistics Partners scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunoco Logistics Partners would recommend the brand to a friend. ENPS measures how likely Sunoco Logistics Partners employees would recommend working at Sunoco Logistics Partners to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
