35
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sunoco LP
Marketing or Exec? Claim Your Free Account
About Sunoco LP's Brand
Sunoco LP is the highest-volume independent wholesale distributor of motor fuels in Texas
Brand at a Glance
78%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Sunoco LP NPS
Sunoco LP's Net Promoter Score (NPS) is a 35 with 52% Promoters, 31% Passives, and 17% Detractors. Net Promoter Score tracks whether Sunoco LP's customers would recommend using the product based on a scale of -100 to 100.
Sunoco LP Overall NPS
| 52% | Promoters |
|---|---|
| 31% | Passives |
| 17% | Detractors |
Sunoco LP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 57 | Jun 2022 | 57 |
Jul 2022 37 | Jul 2022 | 37 |
Nov 2022 30 | Nov 2022 | 30 |
Dec 2022 33 | Dec 2022 | 33 |
Apr 2023 38 | Apr 2023 | 38 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 38 | Jan 2024 | 38 |
Apr 2024 36 | Apr 2024 | 36 |
May 2024 35 | May 2024 | 35 |
Nov 2024 28 | Nov 2024 | 28 |
Sep 2025 32 | Sep 2025 | 32 |
Nov 2025 35 | Nov 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunoco LP NPS by Gender
Sunoco LP's NPS was rated 40 by Male customers on Comparably.
Male
40
Sunoco LP's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Sunoco LP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sunoco LP NPS by Ethnicity
Sunoco LP's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Sunoco LP NPS by Usage
Sunoco LP's NPS was rated 0 points by customers who have used Sunoco LP's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Sunoco LP Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Sunoco LP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunoco LP Customer Loyalty Score by Gender
Sunoco LP's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sunoco LP.
Male
100%
Yes
Female
N/A
Yes
Sunoco LP Customer Loyalty Score by Ethnicity
Sunoco LP's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sunoco LP.
100
out of 100
Caucasian
Sunoco LP Customer Loyalty Score by Usage
Sunoco LP's Customer Loyalty score was rated 100% by customers who have used Sunoco LP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sunoco LP Product Quality
4.2/5
Sunoco LP has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco LP's overall Product Quality score rated by its users and customers.
Sunoco LP Product Information
Sunoco LP’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.sunocolp.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into Sunoco LP Product Quality
Sunoco LP's Product Quality score was rated highest by customers who have used Sunoco LP's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Sunoco LP's Product Quality.
Ranked Sunoco LP Product Quality the Highest
Sunoco LP Product Quality Score by Gender
Sunoco LP's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sunoco LP.
Male
3.9/5
Female
N/A
Sunoco LP Product Quality Score by Ethnicity
Sunoco LP's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sunoco LP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Sunoco LP Product Quality Score by Usage
Sunoco LP's Product Quality score was rated 3.9 stars by customers who have used Sunoco LP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sunoco LP Pricing
Sunoco LP ROI & Value For Money
3.7/5
Sunoco LP has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco LP's overall ROI score rated by its users and customers.
Quick Insights into Sunoco LP ROI
Sunoco LP's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sunoco LP's ROI score.
Ranked Sunoco LP ROI the Highest
Sunoco LP ROI Score by Gender
Sunoco LP's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sunoco LP.
Male
3.5/5
Female
N/A
Sunoco LP ROI Score by Ethnicity
Sunoco LP's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sunoco LP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Sunoco LP ROI Score by Usage
Sunoco LP's ROI score was rated 3.1 stars by customers who have used Sunoco LP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sunoco LP Customer Satisfaction (CSAT)
Sunoco LP Customer Satisfaction (CSAT) Score
80 / 100
Sunoco LP has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sunoco LP Customer Satisfaction
Sunoco LP's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sunoco LP's Customer Satisfaction.
Ranked Sunoco LP Customer Satisfaction the Highest
Sunoco LP Customer Satisfaction Score by Gender
Sunoco LP's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sunoco LP.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Sunoco LP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sunoco LP's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sunoco LP.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Sunoco LP Customer Satisfaction Score by Usage
Sunoco LP's Customer Satisfaction score was rated 50 points by customers who have used Sunoco LP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sunoco LP Customer Service
3.9/5
Sunoco LP has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunoco LP's overall Customer Service score rated by its users and customers.
About Sunoco LP's Customer Service
Address
555 E Airtex Dr., Houston, TX
Website
http://www.sunocolp.com
Phone Number
(832) 234-3706
Quick Insights into Sunoco LP Customer Service
Sunoco LP's Customer Service score was rated highest by customers who have used Sunoco LP's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Sunoco LP's Customer Service score.
Ranked Sunoco LP Customer Service the Highest
Sunoco LP Customer Service Score by Gender
Sunoco LP's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sunoco LP.
Male
3.7/5
Female
N/A
Sunoco LP Customer Service Score by Ethnicity
Sunoco LP's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sunoco LP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Sunoco LP Customer Service Score by Usage
Sunoco LP's Customer Service score was rated 3.9 stars by customers who have used Sunoco LP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sunoco LP as an Employer
4.5/5
Sunoco LP has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sunoco LP scored a 35 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunoco LP would recommend the brand to a friend. ENPS measures how likely Sunoco LP employees would recommend working at Sunoco LP to a friend.
Net Promoter Score
35
NPS Score
| 52% | Promoters |
|---|---|
| 31% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
