84
NPS
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Sunrise
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About Sunrise's Brand
Sunrise is a free calendar app specifically designed to make your life easier. Available on Android, iPhone, iPad, Mac & Web.
Brand at a Glance
92%
Customer Loyalty
4.5/5
Product Quality
4.6/5
Pricing
4.6/5
Customer Service
Sunrise NPS
Sunrise's Net Promoter Score (NPS) is a 84 with 92% Promoters, 0% Passives, and 8% Detractors. Net Promoter Score tracks whether Sunrise's customers would recommend using the product based on a scale of -100 to 100.
Sunrise Overall NPS
| 92% | Promoters |
|---|---|
| 0% | Passives |
| 8% | Detractors |
Sunrise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Apr 2024 83 | Apr 2024 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunrise Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Sunrise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunrise Product Quality
4.5/5
Sunrise has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise's overall Product Quality score rated by its users and customers.
Sunrise Product Information
Sunrise’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Media
Mobile App
SaaS
Social
Sports & Entertainment
Sunrise Pricing
Sunrise ROI & Value For Money
4.6/5
Sunrise has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Sunrise Customer Satisfaction (CSAT)
Sunrise Customer Satisfaction (CSAT) Score
100 / 100
Sunrise has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunrise Customer Service
4.6/5
Sunrise has an overall Customer Service score of 4.6 out of 5 stars rated by its users and customers.
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About Sunrise's Customer Service
Address
France
Website
https://www.sunrisesoftware.com
Sunrise as an Employer
3.0/5
Sunrise has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Sunrise scored a 84 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunrise would recommend the brand to a friend. ENPS measures how likely Sunrise employees would recommend working at Sunrise to a friend.
Net Promoter Score
84
NPS Score
| 92% | Promoters |
|---|---|
| 0% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
