40
NPS
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Sunrise Medical
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About Sunrise Medical's Brand
Through state-of-the-art design, superior performance and a customized build, Quickie empowers you to live without limits.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3.7/5
Pricing
3.1/5
Customer Service
Sunrise Medical NPS
Sunrise Medical's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Sunrise Medical's customers would recommend using the product based on a scale of -100 to 100.
Sunrise Medical Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Sunrise Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Feb 2024 33 | Feb 2024 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
Aug 2025 40 | Aug 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunrise Medical Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sunrise Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunrise Medical Product Quality
3/5
Sunrise Medical has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Medical's overall Product Quality score rated by its users and customers.
Sunrise Medical Product Information
Sunrise Medical’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Sunrise Medical Pricing
Sunrise Medical ROI & Value For Money
3.7/5
Sunrise Medical has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Medical's overall ROI score rated by its users and customers.
Sunrise Medical Customer Satisfaction (CSAT)
Sunrise Medical Customer Satisfaction (CSAT) Score
50 / 100
Sunrise Medical has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunrise Medical Customer Service
3.1/5
Sunrise Medical has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Medical's overall Customer Service score rated by its users and customers.
About Sunrise Medical's Customer Service
Address
6899 Winchester Circle, Suite 200, Boulder, CO
Website
http://www.sunrisemedical.com
Phone Number
800-237-2370
Sunrise Medical as an Employer
3.2/5
Sunrise Medical has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Sunrise Medical scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunrise Medical would recommend the brand to a friend. ENPS measures how likely Sunrise Medical employees would recommend working at Sunrise Medical to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
