13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sunrise Technologies
Marketing or Exec? Claim Your Free Account
About Sunrise Technologies' Brand
Sunrise is an award-winning Microsoft Dynamics 365 partner for global consumer brands, manufacturers, and retailers.
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Sunrise Technologies NPS
Sunrise Technologies's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Sunrise Technologies's customers would recommend using the product based on a scale of -100 to 100.
Sunrise Technologies Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Sunrise Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Aug 2022 66 | Aug 2022 | 66 |
Jun 2023 50 | Jun 2023 | 50 |
Feb 2024 60 | Feb 2024 | 60 |
Aug 2025 34 | Aug 2025 | 34 |
Dec 2025 13 | Dec 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunrise Technologies Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Sunrise Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunrise Technologies Product Quality
3.4/5
Sunrise Technologies has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Technologies' overall Product Quality score rated by its users and customers.
Sunrise Technologies Product Information
Sunrise Technologies’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://sunrise.co
- Company Size
- 51-200 Employees
Industry
Consulting
Sunrise Technologies Pricing
Sunrise Technologies ROI & Value For Money
3.2/5
Sunrise Technologies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Technologies' overall ROI score rated by its users and customers.
Sunrise Technologies Customer Satisfaction (CSAT)
Sunrise Technologies Customer Satisfaction (CSAT) Score
60 / 100
Sunrise Technologies has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunrise Technologies Customer Service
3.2/5
Sunrise Technologies has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Technologies' overall Customer Service score rated by its users and customers.
About Sunrise Technologies's Customer Service
Address
525 Vine St, Suite 210, Winston Salem, NC 27101
Website
https://sunrise.co
Phone Number
336-722-6741
Sunrise Technologies's Social Links
Sunrise Technologies as an Employer
4.5/5
Sunrise Technologies has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sunrise Technologies scored a 13 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunrise Technologies would recommend the brand to a friend. ENPS measures how likely Sunrise Technologies employees would recommend working at Sunrise Technologies to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
