34
NPS
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Brand Page
SUNY Albany
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About SUNY Albany's Brand
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
SUNY Albany NPS
SUNY Albany's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether SUNY Albany's customers would recommend using the product based on a scale of -100 to 100.
SUNY Albany Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
SUNY Albany NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SUNY Albany Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SUNY Albany users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SUNY Albany Product Quality
3.7/5
SUNY Albany has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SUNY Albany Product Information
SUNY Albany’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.albany.edu/
- Company Size
- 1,001-5,000 Employees
SUNY Albany Pricing
SUNY Albany ROI & Value For Money
3.7/5
SUNY Albany has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SUNY Albany Customer Satisfaction (CSAT)
SUNY Albany Customer Satisfaction (CSAT) Score
100 / 100
SUNY Albany has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SUNY Albany Customer Service
5/5
SUNY Albany has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SUNY Albany's Customer Service
Website
http://www.albany.edu/
SUNY Albany as an Employer
Consumer vs. Employees
SUNY Albany scored a 34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of SUNY Albany would recommend the brand to a friend. ENPS measures how likely SUNY Albany employees would recommend working at SUNY Albany to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 27% | Promoters |
|---|---|
| 33% | Passive |
| 40% | Detractors |
