-28
NPS
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Super8
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About Super8 Brand
The first stop in finding your super destination
Brand at a Glance
71%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Super8 NPS
Super8's Net Promoter Score (NPS) is a -28 with 33% Promoters, 6% Passives, and 61% Detractors. Net Promoter Score tracks whether Super8's customers would recommend using the product based on a scale of -100 to 100.
Super8 Overall NPS
| 33% | Promoters |
|---|---|
| 6% | Passives |
| 61% | Detractors |
Super8 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jan 2021 -33 | Jan 2021 | -33 |
May 2021 -33 | May 2021 | -33 |
Jul 2021 -29 | Jul 2021 | -29 |
Nov 2021 -37 | Nov 2021 | -37 |
Oct 2022 -22 | Oct 2022 | -22 |
Nov 2022 -36 | Nov 2022 | -36 |
Mar 2023 -46 | Mar 2023 | -46 |
Jan 2024 -50 | Jan 2024 | -50 |
Mar 2024 -41 | Mar 2024 | -41 |
May 2024 -24 | May 2024 | -24 |
Jun 2025 -28 | Jun 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Super8 NPS by Gender
Super8's NPS was rated -28 by Female customers on Comparably.
Female
-28
Super8's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Male
N/A
Super8's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Super8 NPS by Usage
Super8's NPS was rated -17 points by customers who have used Super8's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
Super8 Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Super8 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Super8 Customer Loyalty Score by Gender
Super8's Customer Loyalty score was rated 61 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Super8.
Female
61%
Yes
Male
N/A
Yes
Super8 Customer Loyalty Score by Usage
Super8's Customer Loyalty score was rated 55% by customers who have used Super8's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Super8 Product Quality
2.8/5
Super8 has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Super8 Product Information
Super8’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.super8.com/
- Company Size
- 11-50 Employees
Industry
Tech
Travel
Quick Insights into Super8 Product Quality
Super8's Product Quality score was rated highest by customers who have used Super8's products/services for Less than 1 Year.
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Ranked Super8 Product Quality the Highest
Super8 Product Quality Score by Gender
Super8's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Super8.
Female
2.3/5
Male
N/A
Super8 Product Quality Score by Usage
Super8's Product Quality score was rated 2.6 stars by customers who have used Super8's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Super8 Pricing
Super8 ROI & Value For Money
2.6/5
Super8 has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Super8 ROI
Super8's ROI score was rated highest by customers who have used Super8's products/services for Less than 1 Year.
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Ranked Super8 ROI the Highest
Super8 ROI Score by Gender
Super8's ROI score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Super8.
Female
2.3/5
Male
N/A
Super8 ROI Score by Usage
Super8's ROI score was rated 2.6 stars by customers who have used Super8's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Super8 Customer Satisfaction (CSAT)
Super8 Customer Satisfaction (CSAT) Score
50 / 100
Super8 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Super8 Customer Satisfaction
Super8's Customer Satisfaction score was rated highest by Female customers.
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Ranked Super8 Customer Satisfaction the Highest
Super8 Customer Satisfaction Score by Gender
Super8's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Super8.
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Super8 Customer Satisfaction Score by Usage
Super8's Customer Satisfaction score was rated 60 points by customers who have used Super8's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Super8 Customer Service
2.6/5
Super8 has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Super8's Customer Service
Address
P.O. Box 4090, Aberdeen, SD
Website
http://www.super8.com/
Phone Number
641-228-2888
Quick Insights into Super8 Customer Service
Super8's Customer Service score was rated highest by customers who have used Super8's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Super8 Customer Service score.
Ranked Super8 Customer Service the Highest
Super8 Customer Service Score by Gender
Super8's Customer Service score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Super8.
Female
2.3/5
Male
N/A
Super8 Customer Service Score by Usage
Super8's Customer Service score was rated 2.6 stars by customers who have used Super8's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Super8 as an Employer
Consumer vs. Employees
Super8 scored a -28 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Super8 would recommend the brand to a friend. ENPS measures how likely Super8 employees would recommend working at Super8 to a friend.
Net Promoter Score
-28
NPS Score
| 33% | Promoters |
|---|---|
| 6% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 34% | Promoters |
|---|---|
| 22% | Passive |
| 44% | Detractors |
