-40
NPS
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Supercell Oy
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About Supercell Oy's Brand
Toys and games, electric, electronic and for computers Games for mobile telephones (cellular phones) Computerised games; Software, training purposes
Brand at a Glance
81%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Supercell Oy NPS
Supercell Oy's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Supercell Oy's customers would recommend using the product based on a scale of -100 to 100.
Supercell Oy Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Supercell Oy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -40 | Nov 2022 | -40 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -15 | Apr 2024 | -15 |
Jan 2025 -25 | Jan 2025 | -25 |
Mar 2025 -33 | Mar 2025 | -33 |
Dec 2025 -40 | Dec 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Supercell Oy Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Supercell Oy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Supercell Oy Product Quality
2.9/5
Supercell Oy has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Supercell Oy Product Information
Supercell Oy’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.supercell.com
- Company Size
- 51-200 Employees
Industry
Mobile App
Supercell Oy Pricing
Supercell Oy ROI & Value For Money
2.8/5
Supercell Oy has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Supercell Oy Customer Satisfaction (CSAT)
Supercell Oy Customer Satisfaction (CSAT) Score
50 / 100
Supercell Oy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Supercell Oy Customer Service
2.7/5
Supercell Oy has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Supercell Oy's Customer Service
Address
Itämerenkatu 11, 180 Finland
Website
http://www.supercell.com
Supercell Oy as an Employer
3.8/5
Supercell Oy has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Supercell Oy scored a -40 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Supercell Oy would recommend the brand to a friend. ENPS measures how likely Supercell Oy employees would recommend working at Supercell Oy to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
