-43
NPS
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Supercuts
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About Supercuts' Brand
Supercuts
Brand at a Glance
64%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Supercuts NPS
Supercuts's Net Promoter Score (NPS) is a -43 with 25% Promoters, 7% Passives, and 68% Detractors. Net Promoter Score tracks whether Supercuts's customers would recommend using the product based on a scale of -100 to 100.
Supercuts Overall NPS
| 25% | Promoters |
|---|---|
| 7% | Passives |
| 68% | Detractors |
Supercuts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -41 | May 2024 | -41 |
Jun 2024 -41 | Jun 2024 | -41 |
Jul 2024 -43 | Jul 2024 | -43 |
Aug 2024 -43 | Aug 2024 | -43 |
Sep 2024 -43 | Sep 2024 | -43 |
Oct 2024 -43 | Oct 2024 | -43 |
Nov 2024 -43 | Nov 2024 | -43 |
Dec 2024 -44 | Dec 2024 | -44 |
Jan 2025 -42 | Jan 2025 | -42 |
Feb 2025 -43 | Feb 2025 | -43 |
Apr 2025 -43 | Apr 2025 | -43 |
Jun 2025 -45 | Jun 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Supercuts NPS by Gender
Female customers rated Supercuts's NPS 15 points higher than Male customers.
Male
-50
Supercuts's NPS was rated -50 by Male customers on Comparably.
23%
Promoters
4%
Passives
73%
Detractors
Female
-35
Supercuts's NPS was rated -35 by Female customers on Comparably.
29%
Promoters
7%
Passives
64%
Detractors
Supercuts NPS by Ethnicity
Supercuts's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -41 | Caucasian | -41 |
Hispanic or Latino -42 | Hispanic or Latino | -42 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Native American 0 | Native American | 0 |
Other -34 | Other | -34 |
Supercuts NPS by Age
Supercuts's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Supercuts NPS by Usage
Supercuts's NPS was rated the highest by customers who have used Supercuts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -55 | 2 to 5 Years | -55 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years 16 | Over 10 Years | 16 |
Supercuts Customer Reviews
Out of the 17 Supercuts customer reviews 7 were positive and 10 were constructive. Supercuts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Supercuts Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Supercuts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Supercuts Customer Loyalty Score by Gender
Female customers rated Supercuts's Customer Loyalty score 1% higher than Male customers.
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Male
60%
Yes
Female
61%
Yes
Supercuts Customer Loyalty Score by Ethnicity
Supercuts's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Supercuts.
64
out of 100
Caucasian
74
out of 100
Hispanic or Latino
40
out of 100
Asian or Pacific Islander
78
out of 100
Native American
50
out of 100
Other
Supercuts Customer Loyalty Score by Age
Supercuts's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Supercuts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 37% | 18-25 | 37% |
36-40 55% | 36-40 | 55% |
41-45 55% | 41-45 | 55% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
56-60 64% | 56-60 | 64% |
61-65 78% | 61-65 | 78% |
66+ 74% | 66+ | 74% |
Supercuts Customer Loyalty Score by Usage
Supercuts's Customer Loyalty score was rated the highest by customers who have used Supercuts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Supercuts Customer Loyalty Score by Industry
Supercuts's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Supercuts Product Quality
2.2/5
Supercuts has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Supercuts Product Information
Supercuts’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Supercuts's product the highest. Reviewers from the Consumer Services industry rated Supercuts the lowest at 1.6.
- Website
- https://www.supercuts.com
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into Supercuts Product Quality
Supercuts's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Supercuts Product Quality the Highest
Ranked Supercuts Product Quality the Lowest
Supercuts Product Quality Score by Gender
Supercuts's Product Quality score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Supercuts.
Male
2.5/5
Female
2.5/5
Supercuts Product Quality Score by Ethnicity
Supercuts's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Supercuts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 2.7 | Native American | 2.7 |
Other 2.3 | Other | 2.3 |
Supercuts Product Quality Score by Age
Supercuts's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Supercuts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.8 | 66+ | 2.8 |
Supercuts Product Quality Score by Usage
Supercuts's Product Quality score was rated the highest by customers who have used Supercuts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Supercuts Product Quality Score by Industry
Supercuts's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Services industry customers.
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Supercuts Pricing
Supercuts ROI & Value For Money
2/5
Supercuts has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Supercuts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Consumer Services industry think that they had the lowest ROI from Supercuts.
Quick Insights into Supercuts ROI
Supercuts's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Supercuts's products/services for Less than 1 Year.
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Ranked Supercuts ROI the Highest
Ranked Supercuts ROI the Lowest
Supercuts ROI Score by Gender
Female customers rated Supercuts's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Supercuts.
Male
1.9/5
Female
2.3/5
Supercuts ROI Score by Ethnicity
Supercuts's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Supercuts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 2.2 | Native American | 2.2 |
Other 2 | Other | 2 |
Supercuts ROI Score by Age
Supercuts's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Supercuts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.7 | 41-45 | 1.7 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2 | 51-55 | 2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
Supercuts ROI Score by Usage
Supercuts's ROI score was rated the highest by customers who have used Supercuts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Supercuts ROI Score by Industry
Supercuts's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Supercuts Customer Satisfaction (CSAT)
Supercuts Customer Satisfaction (CSAT) Score
36 / 100
Supercuts has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
11%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Supercuts Customer Satisfaction
Supercuts's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers who have used Supercuts's products/services for Less than 1 Year.
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Ranked Supercuts Customer Satisfaction the Highest
Ranked Supercuts Customer Satisfaction the Lowest
Supercuts Customer Satisfaction Score by Gender
Female customers rated Supercuts's Customer Satisfaction score 14 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Supercuts.
35 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 50% |
49 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 43% |
Supercuts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Supercuts' Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
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42 / 100
Very Satisfied
36%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
42%
CSAT according to Hispanic or Latino
Supercuts' Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Supercuts.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
Supercuts' Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Native American
Supercuts' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Supercuts.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Supercuts' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Supercuts.
50 / 100
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Supercuts Customer Satisfaction Score by Age
Supercuts's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Supercuts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 36-40 | 27% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 33% |
Supercuts Customer Satisfaction Score by Usage
Supercuts's Customer Satisfaction score was rated the highest by customers who have used Supercuts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Supercuts Customer Satisfaction Score by Industry
Supercuts's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Supercuts Customer Satisfaction Score by Industry",
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"groupId": 497,
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}Supercuts Customer Service
2/5
Supercuts has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Supercuts's Customer Service
Address
Minneapolis, MN
Website
https://www.supercuts.com
Phone Number
952-947-7777
Quick Insights into Supercuts Customer Service
Supercuts's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Supercuts's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Supercuts' Customer Service score.
Ranked Supercuts Customer Service the Highest
Ranked Supercuts Customer Service the Lowest
Supercuts Customer Service Score by Gender
Female customers rated Supercuts's Customer Service score 0.2 stars higher than Male customers.
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Male
2/5
Female
2.2/5
Supercuts Customer Service Score by Ethnicity
Supercuts's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Supercuts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 2.7 | Native American | 2.7 |
Other 2.4 | Other | 2.4 |
Supercuts Customer Service Score by Age
Supercuts's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Supercuts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
36-40 2 | 36-40 | 2 |
41-45 2.1 | 41-45 | 2.1 |
46-50 3.8 | 46-50 | 3.8 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2 | 66+ | 2 |
Supercuts Customer Service Score by Usage
Supercuts's Customer Service score was rated the highest by customers who have used Supercuts's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Supercuts Customer Service Score by Industry
Supercuts's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Supercuts as an Employer
2.6/5
Supercuts has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Supercuts scored a -43 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Supercuts would recommend the brand to a friend. ENPS measures how likely Supercuts employees would recommend working at Supercuts to a friend.
Net Promoter Score
-43
NPS Score
| 25% | Promoters |
|---|---|
| 7% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
