31
NPS
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Supergoop!
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About Supergoop! Brand
Supergoop Super Broad Spectrum Sun Defense Skincare.
Brand at a Glance
84%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Supergoop! NPS
Supergoop!'s Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Supergoop!'s customers would recommend using the product based on a scale of -100 to 100.
Supergoop! Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Supergoop! NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 66 | Aug 2022 | 66 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 17 | Mar 2023 | 17 |
Apr 2023 13 | Apr 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
Jan 2024 30 | Jan 2024 | 30 |
Apr 2024 36 | Apr 2024 | 36 |
Jun 2024 42 | Jun 2024 | 42 |
Jul 2024 30 | Jul 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Supergoop! Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Supergoop! users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Supergoop! Product Quality
4.3/5
Supergoop! has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Supergoop! overall Product Quality score rated by its users and customers.
Supergoop! Product Information
Supergoop!’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.supergoop.com/
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Supergoop! Pricing
Supergoop! ROI & Value For Money
3.8/5
Supergoop! has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Supergoop! Customer Satisfaction (CSAT)
Supergoop! Customer Satisfaction (CSAT) Score
78 / 100
Supergoop! has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Supergoop! Customer Service
4.1/5
Supergoop! has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Supergoop!'s Customer Service
Address
200 East Grayson Suite 112, San Antonio, TX
Website
http://www.supergoop.com/
Phone Number
(210)787-1378
Supergoop! as an Employer
4.3/5
Supergoop! has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Supergoop! scored a 31 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Supergoop! would recommend the brand to a friend. ENPS measures how likely Supergoop! employees would recommend working at Supergoop! to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
