33
NPS
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Superior Essex
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About Superior Essex's Brand
Superior Essex is a global leader in the design, manufacture and supply of wire and cable products.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Superior Essex NPS
Superior Essex's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Superior Essex's customers would recommend using the product based on a scale of -100 to 100.
Superior Essex Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Superior Essex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Feb 2023 33 | Feb 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Superior Essex Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Superior Essex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Superior Essex Product Quality
5/5
Superior Essex has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Essex's overall Product Quality score rated by its users and customers.
Superior Essex Product Information
Superior Essex’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.superioressex.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Superior Essex Pricing
Superior Essex ROI & Value For Money
4.5/5
Superior Essex has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Essex's overall ROI score rated by its users and customers.
Superior Essex Customer Satisfaction (CSAT)
Superior Essex Customer Satisfaction (CSAT) Score
100 / 100
Superior Essex has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Superior Essex Customer Service
4.5/5
Superior Essex has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Essex's overall Customer Service score rated by its users and customers.
About Superior Essex's Customer Service
Address
6120 Powers Ferry Road, Suite 150, Atlanta, GA
Website
http://www.superioressex.com
Phone Number
12604614686
Superior Essex as an Employer
3.7/5
Superior Essex has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Superior Essex scored a 33 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Superior Essex would recommend the brand to a friend. ENPS measures how likely Superior Essex employees would recommend working at Superior Essex to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
