-66
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Superior Uniform Group
Marketing or Exec? Claim Your Free Account
About Superior Uniform Group's Brand
"Superior Uniform Group manufactures and sells uniforms, image apparel and accessories."
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Superior Uniform Group NPS
Superior Uniform Group's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Superior Uniform Group's customers would recommend using the product based on a scale of -100 to 100.
Superior Uniform Group Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Superior Uniform Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Oct 2021 -33 | Oct 2021 | -33 |
Feb 2022 -50 | Feb 2022 | -50 |
Dec 2023 -60 | Dec 2023 | -60 |
Aug 2024 -67 | Aug 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Superior Uniform Group Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Superior Uniform Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Superior Uniform Group Product Quality
2.6/5
Superior Uniform Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Uniform Group's overall Product Quality score rated by its users and customers.
Superior Uniform Group Product Information
Superior Uniform Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Retail
Superior Uniform Group Pricing
Superior Uniform Group ROI & Value For Money
2.5/5
Superior Uniform Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Uniform Group's overall ROI score rated by its users and customers.
Superior Uniform Group Customer Satisfaction (CSAT)
Superior Uniform Group Customer Satisfaction (CSAT) Score
33 / 100
Superior Uniform Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Superior Uniform Group Customer Service
2.5/5
Superior Uniform Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Uniform Group's overall Customer Service score rated by its users and customers.
About Superior Uniform Group's Customer Service
Address
Seminole, FL
Website
http://www.superioruniformgroup.com/
Superior Uniform Group as an Employer
2.4/5
Superior Uniform Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Superior Uniform Group
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Superior Uniform Group scored a -66 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Superior Uniform Group would recommend the brand to a friend. ENPS measures how likely Superior Uniform Group employees would recommend working at Superior Uniform Group to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
