-15
NPS
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Superpedestrian
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About Superpedestrian's Brand
Superpedestrian brings together a team of extraordinary people for one vision: transforming urban mobility.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Superpedestrian NPS
Superpedestrian's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Superpedestrian's customers would recommend using the product based on a scale of -100 to 100.
Superpedestrian Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Superpedestrian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2021 -50 | Sep 2021 | -50 |
Oct 2021 -33 | Oct 2021 | -33 |
Feb 2022 -50 | Feb 2022 | -50 |
Apr 2022 -20 | Apr 2022 | -20 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -15 | Jan 2023 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Superpedestrian NPS by Gender
Superpedestrian's NPS was rated 20 by Male customers on Comparably.
Male
20
Superpedestrian's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
N/A
Superpedestrian's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Superpedestrian NPS by Ethnicity
Superpedestrian's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Superpedestrian Customer Reviews
Out of the 2 Superpedestrian customer reviews 2 were positive and 0 were constructive. Superpedestrian customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Superpedestrian Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Superpedestrian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Superpedestrian Customer Loyalty Score by Gender
Superpedestrian's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Superpedestrian Customer Loyalty Score by Ethnicity
Superpedestrian's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Superpedestrian.
70
out of 100
Caucasian
Superpedestrian Product Quality
3.4/5
Superpedestrian has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Superpedestrian Product Information
Superpedestrian’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://superpedestrian.com/
- Company Size
- 11-50 Employees
Industry
Tech
Quick Insights into Superpedestrian Product Quality
Superpedestrian's Product Quality score was rated highest by Male customers.
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Ranked Superpedestrian Product Quality the Highest
Superpedestrian Product Quality Score by Gender
Superpedestrian's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Superpedestrian.
Male
3.7/5
Female
N/A
Superpedestrian Product Quality Score by Ethnicity
Superpedestrian's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Superpedestrian.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Superpedestrian Pricing
Superpedestrian ROI & Value For Money
2.9/5
Superpedestrian has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Superpedestrian ROI
Superpedestrian's ROI score was rated highest by Male customers.
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Ranked Superpedestrian ROI the Highest
Superpedestrian ROI Score by Gender
Superpedestrian's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Superpedestrian ROI Score by Ethnicity
Superpedestrian's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Superpedestrian.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Superpedestrian Customer Satisfaction (CSAT)
Superpedestrian Customer Satisfaction (CSAT) Score
50 / 100
Superpedestrian has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Superpedestrian Customer Satisfaction
Superpedestrian's Customer Satisfaction score was rated highest by Male customers.
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Ranked Superpedestrian Customer Satisfaction the Highest
Superpedestrian Customer Satisfaction Score by Gender
Superpedestrian's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Superpedestrian.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Superpedestrian Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Superpedestrian's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Superpedestrian.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Superpedestrian Customer Service
2.9/5
Superpedestrian has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Superpedestrian's Customer Service
Address
84 Hamilton Street, Boston, MA 02139
Website
http://superpedestrian.com/
Phone Number
6179451604
Superpedestrian's Social Links
Quick Insights into Superpedestrian Customer Service
Superpedestrian's Customer Service score was rated highest by Male customers.
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Ranked Superpedestrian Customer Service the Highest
Superpedestrian Customer Service Score by Gender
Superpedestrian's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Superpedestrian.
Male
3.6/5
Female
N/A
Superpedestrian Customer Service Score by Ethnicity
Superpedestrian's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Superpedestrian.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Superpedestrian as an Employer
2.7/5
Superpedestrian has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Superpedestrian scored a -15 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Superpedestrian would recommend the brand to a friend. ENPS measures how likely Superpedestrian employees would recommend working at Superpedestrian to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 26% | Promoters |
|---|---|
| 4% | Passive |
| 70% | Detractors |
