50
NPS
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Supplemental Health Care
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About Supplemental Health Care's Brand
Supplemental Health Care is a leading healthcare staffing provider - but also, so much more.
Brand at a Glance
1.5/5
Product Quality
4.5/5
Pricing
Supplemental Health Care NPS
Supplemental Health Care's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Supplemental Health Care's customers would recommend using the product based on a scale of -100 to 100.
Supplemental Health Care Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Supplemental Health Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 50 | Jun 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Supplemental Health Care Product Quality
1.5/5
Supplemental Health Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Supplemental Health Care's overall Product Quality score rated by its users and customers.
Supplemental Health Care Product Information
Supplemental Health Care’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.shccares.com/
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Supplemental Health Care Pricing
Supplemental Health Care ROI & Value For Money
4.5/5
Supplemental Health Care has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Supplemental Health Care Customer Satisfaction (CSAT)
Supplemental Health Care Customer Satisfaction (CSAT) Score
67 / 100
Supplemental Health Care has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Supplemental Health Care as an Employer
3.5/5
Supplemental Health Care has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Supplemental Health Care
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Supplemental Health Care scored a 50 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Supplemental Health Care would recommend the brand to a friend. ENPS measures how likely Supplemental Health Care employees would recommend working at Supplemental Health Care to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
