34
NPS
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Brand Page
SupportNinja
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About SupportNinja's Brand
Outsourcing Solutions for the worlds leading Startups.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
SupportNinja NPS
SupportNinja's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether SupportNinja's customers would recommend using the product based on a scale of -100 to 100.
SupportNinja Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
SupportNinja NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Jul 2025 33 | Jul 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SupportNinja Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SupportNinja users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SupportNinja Product Quality
5/5
SupportNinja has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SupportNinja's overall Product Quality score rated by its users and customers.
SupportNinja Product Information
SupportNinja’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.supportninja.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
SupportNinja Pricing
SupportNinja ROI & Value For Money
5/5
SupportNinja has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SupportNinja's overall ROI score rated by its users and customers.
SupportNinja Customer Satisfaction (CSAT)
SupportNinja Customer Satisfaction (CSAT) Score
67 / 100
SupportNinja has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SupportNinja Customer Service
4.5/5
SupportNinja has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SupportNinja's overall Customer Service score rated by its users and customers.
About SupportNinja's Customer Service
Address
701 Brazos St., Suite 1616, Austin, TX 78701
Website
http://www.supportninja.com/
SupportNinja as an Employer
3.8/5
SupportNinja has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SupportNinja scored a 34 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of SupportNinja would recommend the brand to a friend. ENPS measures how likely SupportNinja employees would recommend working at SupportNinja to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
