-15
NPS
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Supreme Lending
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About Supreme Lending's Brand
Supreme Lending originates Conventional, VA, FHA and USDA residential home mortgages for home owners nationwide.
Brand at a Glance
66%
Customer Loyalty
2.5/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Supreme Lending CMO
Tim Nerd
Tim Nerd serves as the Chief Marketing Officer of Supreme Lending. Tim started at Supreme Lending in May of 2018. Tim currently resides in the Dallas/Fort Worth Area.
Supreme Lending NPS
Supreme Lending's Net Promoter Score (NPS) is a -15 with 40% Promoters, 5% Passives, and 55% Detractors. Net Promoter Score tracks whether Supreme Lending's customers would recommend using the product based on a scale of -100 to 100.
Supreme Lending Overall NPS
| 40% | Promoters |
|---|---|
| 5% | Passives |
| 55% | Detractors |
Supreme Lending NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -37 | Feb 2022 | -37 |
Mar 2022 -44 | Mar 2022 | -44 |
Aug 2022 -50 | Aug 2022 | -50 |
Sep 2022 -36 | Sep 2022 | -36 |
May 2023 -16 | May 2023 | -16 |
Dec 2023 -8 | Dec 2023 | -8 |
Feb 2024 -13 | Feb 2024 | -13 |
Mar 2024 -19 | Mar 2024 | -19 |
Aug 2024 -24 | Aug 2024 | -24 |
Jul 2025 -28 | Jul 2025 | -28 |
Aug 2025 -22 | Aug 2025 | -22 |
Nov 2025 -15 | Nov 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Supreme Lending NPS by Gender
Supreme Lending's NPS was rated -100 by Male customers on Comparably.
Male
-100
Supreme Lending's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Supreme Lending's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Supreme Lending NPS by Usage
Supreme Lending's NPS was rated -100 points by customers who have used Supreme Lending's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Supreme Lending Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Supreme Lending users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Supreme Lending Customer Loyalty Score by Gender
Supreme Lending's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Supreme Lending.
Male
70%
Yes
Female
N/A
Yes
Supreme Lending Customer Loyalty Score by Usage
Supreme Lending's Customer Loyalty score was rated 40% by customers who have used Supreme Lending's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Supreme Lending Product Quality
2.5/5
Supreme Lending has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Supreme Lending Product Information
Supreme Lending’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
FinTech
Quick Insights into Supreme Lending Product Quality
Supreme Lending's Product Quality score was rated highest by customers who have used Supreme Lending's products/services for Less than 1 Year.
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Ranked Supreme Lending Product Quality the Highest
Supreme Lending Product Quality Score by Gender
Supreme Lending's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Supreme Lending.
Male
1.5/5
Female
N/A
Supreme Lending Product Quality Score by Usage
Supreme Lending's Product Quality score was rated 1.5 stars by customers who have used Supreme Lending's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Supreme Lending Pricing
Supreme Lending ROI & Value For Money
2.8/5
Supreme Lending has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Supreme Lending ROI
Supreme Lending's ROI score was rated highest by customers who have used Supreme Lending's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Supreme Lending's ROI score.
Ranked Supreme Lending ROI the Highest
Supreme Lending ROI Score by Gender
Supreme Lending's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Supreme Lending.
Male
1.5/5
Female
N/A
Supreme Lending ROI Score by Usage
Supreme Lending's ROI score was rated 1.5 stars by customers who have used Supreme Lending's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Supreme Lending Customer Satisfaction (CSAT)
Supreme Lending Customer Satisfaction (CSAT) Score
43 / 100
Supreme Lending has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Supreme Lending Customer Service
3.1/5
Supreme Lending has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Supreme Lending's Customer Service
Address
Rockwall, TX
Website
http://www.supremelendingrockwall.com/
Phone Number
(972) 772-1866
Quick Insights into Supreme Lending Customer Service
Supreme Lending's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Supreme Lending's Customer Service score.
Ranked Supreme Lending Customer Service the Highest
Supreme Lending Customer Service Score by Gender
Supreme Lending's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Supreme Lending.
Male
2.1/5
Female
N/A
Supreme Lending Customer Service Score by Usage
Supreme Lending's Customer Service score was rated 1.5 stars by customers who have used Supreme Lending's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Supreme Lending as an Employer
4.7/5
Supreme Lending has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Supreme Lending scored a -15 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Supreme Lending would recommend the brand to a friend. ENPS measures how likely Supreme Lending employees would recommend working at Supreme Lending to a friend.
Net Promoter Score
-15
NPS Score
| 40% | Promoters |
|---|---|
| 5% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
