100
NPS
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Sure
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About Sure's Brand
Sure is a conversational commerce app that facilitates the discovery of local sustainable products and services.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Sure NPS
Sure's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sure's customers would recommend using the product based on a scale of -100 to 100.
Sure Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sure Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sure Product Quality
4.5/5
Sure has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sure's overall Product Quality score rated by its users and customers.
Sure Product Information
Sure’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://besure.io
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Energy
Mobile App
SaaS
Sure Pricing
Sure ROI & Value For Money
4.7/5
Sure has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sure's overall ROI score rated by its users and customers.
Sure Customer Satisfaction (CSAT)
Sure Customer Satisfaction (CSAT) Score
100 / 100
Sure has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sure Customer Service
4.7/5
Sure has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sure's overall Customer Service score rated by its users and customers.
About Sure's Customer Service
Address
Los Angeles, CA United States of America
Website
http://besure.io
Sure as an Employer
Consumer vs. Employees
Sure scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sure would recommend the brand to a friend. ENPS measures how likely Sure employees would recommend working at Sure to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
