-4
NPS
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SurePayroll
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About SurePayroll's Brand
SurePayroll provides online payroll services such as payroll tax services, accounting services and 401k plans for SMEs.
Brand at a Glance
57%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
1.6/5
Customer Service
SurePayroll NPS
SurePayroll's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether SurePayroll's customers would recommend using the product based on a scale of -100 to 100.
SurePayroll Overall NPS
| 42% | Promoters |
|---|---|
| 12% | Passives |
| 46% | Detractors |
SurePayroll NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 17 | Jan 2022 | 17 |
Feb 2022 15 | Feb 2022 | 15 |
Jun 2022 11 | Jun 2022 | 11 |
Jul 2022 10 | Jul 2022 | 10 |
Aug 2022 6 | Aug 2022 | 6 |
Oct 2022 4 | Oct 2022 | 4 |
Jan 2023 1 | Jan 2023 | 1 |
Feb 2023 -1 | Feb 2023 | -1 |
May 2023 -3 | May 2023 | -3 |
Sep 2023 -1 | Sep 2023 | -1 |
Apr 2024 -1 | Apr 2024 | -1 |
Oct 2024 -4 | Oct 2024 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SurePayroll NPS by Gender
SurePayroll's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
SurePayroll's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
SurePayroll's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
SurePayroll NPS by Ethnicity
SurePayroll's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
SurePayroll NPS by Age
SurePayroll's NPS was rated -100 points by customers ages 46-50 on Comparably.
SurePayroll NPS by Usage
SurePayroll's NPS was rated the highest by customers who have used SurePayroll's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years 6 | 2 to 5 Years | 6 |
5 to 10 Years 56 | 5 to 10 Years | 56 |
SurePayroll Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of SurePayroll users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SurePayroll Customer Loyalty Score by Gender
Female customers rated SurePayroll's Customer Loyalty score 72% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SurePayroll.
Male
28%
Yes
Female
100%
Yes
SurePayroll Customer Loyalty Score by Ethnicity
SurePayroll's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SurePayroll.
78
out of 100
Caucasian
33
out of 100
Other
SurePayroll Customer Loyalty Score by Age
SurePayroll's Customer Loyalty score was rated 40% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SurePayroll.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
SurePayroll Customer Loyalty Score by Usage
SurePayroll's Customer Loyalty score was rated 70% by customers who have used SurePayroll's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SurePayroll Customer Loyalty Score by Industry
SurePayroll's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SurePayroll Product Quality
2.8/5
SurePayroll has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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SurePayroll Product Information
SurePayroll serves markets in the United States. SurePayroll supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
SurePayroll’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated SurePayroll's product the highest. Reviewers from the Tech industry rated SurePayroll the lowest at 1.7.
- Website
- http://www.paychex.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Payroll Software
Quick Insights into SurePayroll Product Quality
SurePayroll's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SurePayroll's Product Quality.
Ranked SurePayroll Product Quality the Highest
Ranked SurePayroll Product Quality the Lowest
SurePayroll Product Quality Score by Gender
SurePayroll's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SurePayroll.
Male
1.5/5
Female
1.5/5
SurePayroll Product Quality Score by Ethnicity
SurePayroll's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SurePayroll.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
SurePayroll Product Quality Score by Age
SurePayroll's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SurePayroll.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
SurePayroll Product Quality Score by Usage
SurePayroll's Product Quality score was rated the highest by customers who have used SurePayroll's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SurePayroll Product Quality Score by Industry
SurePayroll's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SurePayroll Pricing
SurePayroll ROI & Value For Money
2.7/5
SurePayroll has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SurePayroll's overall ROI score rated by its users and customers.
SurePayroll Pricing Plans
SurePayroll has a pricing structure that accommodates small and medium businesses. Starting from $33.99/month, SurePayroll uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Tech industry think that they had the lowest ROI from SurePayroll.
Who Uses SurePayroll?
Small Businesses
Medium Businesses
Quick Insights into SurePayroll ROI
SurePayroll's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked SurePayroll's ROI score.
Ranked SurePayroll ROI the Highest
Ranked SurePayroll ROI the Lowest
SurePayroll ROI Score by Gender
SurePayroll's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SurePayroll.
Male
1.5/5
Female
1.5/5
SurePayroll ROI Score by Ethnicity
SurePayroll's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SurePayroll.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
SurePayroll ROI Score by Age
SurePayroll's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SurePayroll.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
SurePayroll ROI Score by Usage
SurePayroll's ROI score was rated 1.5 stars by customers who have used SurePayroll's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SurePayroll ROI Score by Industry
SurePayroll's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SurePayroll Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SurePayroll Customer Satisfaction
SurePayroll's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SurePayroll's Customer Satisfaction.
Ranked SurePayroll Customer Satisfaction the Highest
Ranked SurePayroll Customer Satisfaction the Lowest
SurePayroll Customer Satisfaction Score by Gender
SurePayroll's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SurePayroll.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
SurePayroll Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SurePayroll's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SurePayroll.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
SurePayroll's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SurePayroll.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
SurePayroll Customer Satisfaction Score by Age
SurePayroll's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SurePayroll.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
SurePayroll Customer Satisfaction Score by Usage
SurePayroll's Customer Satisfaction score was rated 0 points by customers who have used SurePayroll's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SurePayroll Customer Satisfaction Score by Industry
SurePayroll's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SurePayroll Customer Satisfaction Score by Industry",
"text": "SurePayroll's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "SurePayroll's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}SurePayroll Customer Service
1.6/5
SurePayroll has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SurePayroll's overall Customer Service score rated by its users and customers.
About SurePayroll's Customer Service
Address
2350 Ravine Way, Suite 100, Rochester, NY
Website
http://www.paychex.com/
Phone Number
847-676-8420
Quick Insights into SurePayroll Customer Service
SurePayroll's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked SurePayroll's Customer Service score.
Ranked SurePayroll Customer Service the Highest
Ranked SurePayroll Customer Service the Lowest
SurePayroll Customer Service Score by Gender
SurePayroll's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SurePayroll.
Male
1.5/5
Female
1.5/5
SurePayroll Customer Service Score by Ethnicity
SurePayroll's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SurePayroll.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
SurePayroll Customer Service Score by Age
SurePayroll's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SurePayroll.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
SurePayroll Customer Service Score by Usage
SurePayroll's Customer Service score was rated 1.5 stars by customers who have used SurePayroll's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SurePayroll Customer Service Score by Industry
SurePayroll's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SurePayroll as an Employer
2.2/5
SurePayroll has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
SurePayroll scored a -4 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of SurePayroll would recommend the brand to a friend. ENPS measures how likely SurePayroll employees would recommend working at SurePayroll to a friend.
Net Promoter Score
-4
NPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
