-43
NPS
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Surescripts
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About Surescripts' Brand
Surescripts connects pharmacies, payers, PBMs, physicians, hospitals, HIEs and EHRs to more easily and securely share health information.
Brand at a Glance
63%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
2.3/5
Customer Service
Surescripts CMO
Melanie Marcus
Melanie Marcus serves as the Chief Marketing Officer of Surescripts. Melanie started at Surescripts in Mar of 2017. Melanie currently resides in the Washington D.C. Metro Area.
Surescripts NPS
Surescripts's Net Promoter Score (NPS) is a -43 with 27% Promoters, 3% Passives, and 70% Detractors. Net Promoter Score tracks whether Surescripts's customers would recommend using the product based on a scale of -100 to 100.
Surescripts Overall NPS
| 27% | Promoters |
|---|---|
| 3% | Passives |
| 70% | Detractors |
Surescripts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -79 | Oct 2022 | -79 |
Jan 2023 -80 | Jan 2023 | -80 |
Feb 2023 -71 | Feb 2023 | -71 |
May 2023 -63 | May 2023 | -63 |
Jul 2023 -65 | Jul 2023 | -65 |
Aug 2023 -59 | Aug 2023 | -59 |
Oct 2023 -52 | Oct 2023 | -52 |
Nov 2023 -53 | Nov 2023 | -53 |
Jun 2024 -49 | Jun 2024 | -49 |
Nov 2025 -43 | Nov 2025 | -43 |
Feb 2026 -45 | Feb 2026 | -45 |
Apr 2026 -44 | Apr 2026 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Surescripts NPS by Gender
Surescripts's NPS was rated -76 by Female customers on Comparably.
Female
-76
Surescripts's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Male
N/A
Surescripts's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Surescripts NPS by Ethnicity
Surescripts's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Surescripts NPS by Age
Surescripts's NPS was rated -100 points by customers ages 36-40 on Comparably.
Surescripts NPS by Usage
Surescripts's NPS was rated the highest by customers who have used Surescripts's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Surescripts Customer Reviews
Out of the 3 Surescripts customer reviews 0 were positive and 3 were constructive. Surescripts customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Surescripts Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Surescripts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Surescripts Customer Loyalty Score by Gender
Surescripts's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
Surescripts Customer Loyalty Score by Ethnicity
Surescripts's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Surescripts.
49
out of 100
Caucasian
Surescripts Customer Loyalty Score by Age
Surescripts's Customer Loyalty score was rated 33% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Surescripts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 33% | 36-40 | 33% |
Surescripts Customer Loyalty Score by Usage
Surescripts's Customer Loyalty score was rated the highest by customers who have used Surescripts's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Surescripts Customer Loyalty Score by Industry
Surescripts's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.
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Surescripts Product Quality
2.3/5
Surescripts has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Surescripts Product Information
Surescripts’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Surescripts's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Surescripts the lowest at 1.5.
- Website
- http://surescripts.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Surescripts Product Quality
Surescripts's Product Quality score was rated highest by customers who have used Surescripts's products/services for Less than 1 Year, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Surescripts Product Quality the Highest
Ranked Surescripts Product Quality the Lowest
Surescripts Product Quality Score by Gender
Surescripts's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Surescripts.
Female
2/5
Male
N/A
Surescripts Product Quality Score by Ethnicity
Surescripts's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Surescripts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Surescripts Product Quality Score by Age
Surescripts's Product Quality score was rated 1.9 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Surescripts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.9 | 36-40 | 1.9 |
Surescripts Product Quality Score by Usage
Surescripts's Product Quality score was rated the highest by customers who have used Surescripts's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Surescripts Product Quality Score by Industry
Surescripts's Product Quality score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Surescripts Pricing
Surescripts ROI & Value For Money
2/5
Surescripts has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Surescripts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Surescripts.
Quick Insights into Surescripts ROI
Surescripts's ROI score was rated highest by customers who have used Surescripts's products/services for Less than 1 Year, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Surescripts ROI the Highest
Ranked Surescripts ROI the Lowest
Surescripts ROI Score by Gender
Surescripts's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Surescripts.
Female
2.1/5
Male
N/A
Surescripts ROI Score by Ethnicity
Surescripts's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Surescripts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Surescripts ROI Score by Age
Surescripts's ROI score was rated 2 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Surescripts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Surescripts ROI Score by Usage
Surescripts's ROI score was rated the highest by customers who have used Surescripts's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Surescripts ROI Score by Industry
Surescripts's ROI score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Surescripts Customer Satisfaction (CSAT)
Surescripts Customer Satisfaction (CSAT) Score
37 / 100
Surescripts has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Surescripts Customer Satisfaction
Surescripts's Customer Satisfaction score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Surescripts' Customer Satisfaction.
Ranked Surescripts Customer Satisfaction the Highest
Surescripts Customer Satisfaction Score by Gender
Surescripts's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Surescripts.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 29% | |
Very Dissatisfied | 42% |
Surescripts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Surescripts' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Surescripts.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
Surescripts Customer Satisfaction Score by Age
Surescripts's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Surescripts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Surescripts Customer Satisfaction Score by Usage
Surescripts's Customer Satisfaction score was rated 0 points by customers who have used Surescripts's products/services for 5 to 10 Years.
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Surescripts Customer Satisfaction Score by Industry
Surescripts's Customer Satisfaction score was rated 0 points by Tech industry customers.
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{
"title": "Surescripts Customer Satisfaction Score by Industry",
"text": "Surescripts's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Surescripts's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Surescripts Customer Service
2.3/5
Surescripts has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Surescripts' overall Customer Service score rated by its users and customers.
About Surescripts's Customer Service
Address
Arlington, VA
Website
http://surescripts.com/
Phone Number
(866) 797-3239
Quick Insights into Surescripts Customer Service
Surescripts's Customer Service score was rated highest by customers who have used Surescripts's products/services for Less than 1 Year, and rated lowest by customers from the Biotech and Pharmaceuticals industry.
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Ranked Surescripts Customer Service the Highest
Ranked Surescripts Customer Service the Lowest
Surescripts Customer Service Score by Gender
Surescripts's Customer Service score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Surescripts.
Female
2.2/5
Male
N/A
Surescripts Customer Service Score by Ethnicity
Surescripts's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Surescripts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Surescripts Customer Service Score by Age
Surescripts's Customer Service score was rated 2 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Surescripts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Surescripts Customer Service Score by Usage
Surescripts's Customer Service score was rated the highest by customers who have used Surescripts's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Surescripts Customer Service Score by Industry
Surescripts's Customer Service score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Surescripts as an Employer
2.9/5
Surescripts has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Surescripts scored a -43 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Surescripts would recommend the brand to a friend. ENPS measures how likely Surescripts employees would recommend working at Surescripts to a friend.
Net Promoter Score
-43
NPS Score
| 27% | Promoters |
|---|---|
| 3% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 27% | Promoters |
|---|---|
| 15% | Passive |
| 58% | Detractors |
