13
NPS
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Surgical Care Affiliates
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About Surgical Care Affiliates' Brand
Surgical Care Affiliates (SCA) operates surgical facilities and provides management services to ambulatory surgery centers and hospitals.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Surgical Care Affiliates NPS
Surgical Care Affiliates's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether Surgical Care Affiliates's customers would recommend using the product based on a scale of -100 to 100.
Surgical Care Affiliates Overall NPS
| 48% | Promoters |
|---|---|
| 17% | Passives |
| 35% | Detractors |
Surgical Care Affiliates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 20 | Apr 2022 | 20 |
Jul 2022 8 | Jul 2022 | 8 |
Oct 2022 16 | Oct 2022 | 16 |
Nov 2022 22 | Nov 2022 | 22 |
Dec 2022 27 | Dec 2022 | 27 |
Feb 2023 19 | Feb 2023 | 19 |
Oct 2023 23 | Oct 2023 | 23 |
Nov 2023 16 | Nov 2023 | 16 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 4 | Mar 2024 | 4 |
May 2024 9 | May 2024 | 9 |
Sep 2025 12 | Sep 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Surgical Care Affiliates NPS by Gender
Surgical Care Affiliates's NPS was rated 40 by Female customers on Comparably.
Female
40
Surgical Care Affiliates's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
Surgical Care Affiliates's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Surgical Care Affiliates Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Surgical Care Affiliates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Surgical Care Affiliates Customer Loyalty Score by Gender
Surgical Care Affiliates's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Surgical Care Affiliates.
Female
64%
Yes
Male
N/A
Yes
Surgical Care Affiliates Customer Loyalty Score by Industry
Surgical Care Affiliates's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Surgical Care Affiliates Product Quality
3.9/5
Surgical Care Affiliates has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Surgical Care Affiliates' overall Product Quality score rated by its users and customers.
Surgical Care Affiliates Product Information
Surgical Care Affiliates’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Surgical Care Affiliates's product the highest.
- Website
- http://scasurgery.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Surgical Care Affiliates Product Quality
Surgical Care Affiliates's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Surgical Care Affiliates' Product Quality.
Ranked Surgical Care Affiliates Product Quality the Highest
Surgical Care Affiliates Product Quality Score by Gender
Surgical Care Affiliates's Product Quality score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Surgical Care Affiliates.
Female
3.7/5
Male
N/A
Surgical Care Affiliates Product Quality Score by Industry
Surgical Care Affiliates's Product Quality score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Surgical Care Affiliates Pricing
Surgical Care Affiliates ROI & Value For Money
4/5
Surgical Care Affiliates has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Surgical Care Affiliates' overall ROI score rated by its users and customers.
Surgical Care Affiliates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Surgical Care Affiliates ROI
Surgical Care Affiliates's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Surgical Care Affiliates' ROI score.
Ranked Surgical Care Affiliates ROI the Highest
Surgical Care Affiliates ROI Score by Gender
Surgical Care Affiliates's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Surgical Care Affiliates.
Female
3.8/5
Male
N/A
Surgical Care Affiliates ROI Score by Industry
Surgical Care Affiliates's ROI score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Surgical Care Affiliates Customer Satisfaction (CSAT)
Surgical Care Affiliates Customer Satisfaction (CSAT) Score
85 / 100
Surgical Care Affiliates has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Surgical Care Affiliates Customer Satisfaction
Surgical Care Affiliates's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Surgical Care Affiliates' Customer Satisfaction.
Ranked Surgical Care Affiliates Customer Satisfaction the Highest
Surgical Care Affiliates Customer Satisfaction Score by Gender
Surgical Care Affiliates's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Surgical Care Affiliates.
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Surgical Care Affiliates Customer Satisfaction Score by Industry
Surgical Care Affiliates's Customer Satisfaction score was rated 80 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Surgical Care Affiliates Customer Service
4/5
Surgical Care Affiliates has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Surgical Care Affiliates' overall Customer Service score rated by its users and customers.
About Surgical Care Affiliates's Customer Service
Address
3000 Riverchase Galleria, Suite 500, Birmingham, AL
Website
http://scasurgery.com
Phone Number
847-236-0921
Quick Insights into Surgical Care Affiliates Customer Service
Surgical Care Affiliates's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Surgical Care Affiliates' Customer Service score.
Ranked Surgical Care Affiliates Customer Service the Highest
Surgical Care Affiliates Customer Service Score by Gender
Surgical Care Affiliates's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Surgical Care Affiliates.
Female
3.8/5
Male
N/A
Surgical Care Affiliates Customer Service Score by Industry
Surgical Care Affiliates's Customer Service score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Surgical Care Affiliates as an Employer
4.1/5
Surgical Care Affiliates has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Surgical Care Affiliates scored a 13 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Surgical Care Affiliates would recommend the brand to a friend. ENPS measures how likely Surgical Care Affiliates employees would recommend working at Surgical Care Affiliates to a friend.
Net Promoter Score
13
NPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
