-95
NPS
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Surkus
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About Surkus' Brand
Surkus connects businesses of all sizes with their ideal consumers for custom activations. Through our platform, businesses can source authentic feedback on products, promote events, and drive in-store foot traffic.
Brand at a Glance
78%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Surkus NPS
Surkus's Net Promoter Score (NPS) is a -95 with 0% Promoters, 5% Passives, and 95% Detractors. Net Promoter Score tracks whether Surkus's customers would recommend using the product based on a scale of -100 to 100.
Surkus Overall NPS
| 0% | Promoters |
|---|---|
| 5% | Passives |
| 95% | Detractors |
Surkus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -50 | Dec 2020 | -50 |
Aug 2021 -83 | Aug 2021 | -83 |
Sep 2021 -90 | Sep 2021 | -90 |
Nov 2021 -91 | Nov 2021 | -91 |
Dec 2021 -92 | Dec 2021 | -92 |
Jan 2022 -93 | Jan 2022 | -93 |
Mar 2022 -94 | Mar 2022 | -94 |
Apr 2022 -94 | Apr 2022 | -94 |
Jun 2022 -95 | Jun 2022 | -95 |
Jul 2022 -95 | Jul 2022 | -95 |
Oct 2022 -95 | Oct 2022 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Surkus NPS by Gender
Surkus's NPS was rated -100 by Female customers on Comparably.
Female
-100
Surkus's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Surkus's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Surkus NPS by Ethnicity
Surkus's NPS was rated -100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Surkus NPS by Age
Surkus's NPS was rated -100 points by customers ages 26-30 on Comparably.
Surkus NPS by Usage
Surkus's NPS was rated -100 points by customers who have used Surkus's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Surkus Customer Reviews
Out of the 5 Surkus customer reviews 0 were positive and 5 were constructive. Surkus customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Surkus Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Surkus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Surkus Customer Loyalty Score by Gender
Surkus's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Surkus.
Female
100%
Yes
Male
N/A
Yes
Surkus Customer Loyalty Score by Ethnicity
Surkus's Customer Loyalty score was rated 90% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Surkus.
90
out of 100
Asian or Pacific Islander
Surkus Customer Loyalty Score by Age
Surkus's Customer Loyalty score was rated 87% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Surkus.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 87% | 26-30 | 87% |
Surkus Customer Loyalty Score by Usage
Surkus's Customer Loyalty score was rated 100% by customers who have used Surkus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Surkus Customer Loyalty Score by Industry
Surkus's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Surkus Product Quality
1.5/5
Surkus has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Surkus Product Information
Surkus’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Surkus's product the highest.
- Website
- https://www.surkus.com/
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Quick Insights into Surkus Product Quality
Surkus's Product Quality score was rated highest by customers who have used Surkus's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Surkus' Product Quality.
Ranked Surkus Product Quality the Highest
Surkus Product Quality Score by Gender
Surkus's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Surkus.
Female
1.5/5
Male
N/A
Surkus Product Quality Score by Ethnicity
Surkus's Product Quality score was rated 1.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Surkus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Surkus Product Quality Score by Age
Surkus's Product Quality score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Surkus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Surkus Product Quality Score by Usage
Surkus's Product Quality score was rated 1.5 stars by customers who have used Surkus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Surkus Product Quality Score by Industry
Surkus's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Surkus Pricing
Surkus ROI & Value For Money
1.5/5
Surkus has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Surkus' overall ROI score rated by its users and customers.
Surkus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Surkus ROI
Surkus's ROI score was rated highest by customers who have used Surkus's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Surkus' ROI score.
Ranked Surkus ROI the Highest
Surkus ROI Score by Gender
Surkus's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Surkus.
Female
1.5/5
Male
N/A
Surkus ROI Score by Ethnicity
Surkus's ROI score was rated 1.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Surkus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Surkus ROI Score by Age
Surkus's ROI score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Surkus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Surkus ROI Score by Usage
Surkus's ROI score was rated 1.5 stars by customers who have used Surkus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Surkus ROI Score by Industry
Surkus's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Surkus Customer Satisfaction (CSAT)
Surkus Customer Satisfaction (CSAT) Score
5 / 100
Surkus has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
89%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Surkus Customer Satisfaction
Surkus's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Surkus' Customer Satisfaction.
Ranked Surkus Customer Satisfaction the Highest
Surkus Customer Satisfaction Score by Gender
Surkus's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Surkus.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Surkus Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Surkus' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Surkus.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Surkus Customer Satisfaction Score by Age
Surkus's Customer Satisfaction score was rated 0 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Surkus.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% |
Surkus Customer Service
1.5/5
Surkus has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Surkus's Customer Service
Address
3232 Nebraska Ave, Santa Monica, CA 90404
Website
https://www.surkus.com/
Phone Number
(424) 501-4317
Surkus's Social Links
Quick Insights into Surkus Customer Service
Surkus's Customer Service score was rated highest by customers who have used Surkus's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Surkus' Customer Service score.
Ranked Surkus Customer Service the Highest
Surkus Customer Service Score by Gender
Surkus's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Surkus.
Female
1.5/5
Male
N/A
Surkus Customer Service Score by Ethnicity
Surkus's Customer Service score was rated 1.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Surkus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Surkus Customer Service Score by Age
Surkus's Customer Service score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Surkus.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
Surkus Customer Service Score by Usage
Surkus's Customer Service score was rated 1.5 stars by customers who have used Surkus's products/services for 1 to 2 Years.
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Surkus Customer Service Score by Industry
Surkus's Customer Service score was rated 1.5 stars by Tech industry customers.
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Surkus as an Employer
3.9/5
Surkus has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Surkus scored a -95 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Surkus would recommend the brand to a friend. ENPS measures how likely Surkus employees would recommend working at Surkus to a friend.
Net Promoter Score
-95
NPS Score
| 0% | Promoters |
|---|---|
| 5% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
