16
NPS
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Brand Page
Survey.com
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About Survey.com's Brand
Consumer Insights and Mobile Marketing Solutions that Work
Brand at a Glance
91%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
Survey.com NPS
Survey.com's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether Survey.com's customers would recommend using the product based on a scale of -100 to 100.
Survey.com Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
Survey.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 -20 | Dec 2021 | -20 |
Jan 2022 -33 | Jan 2022 | -33 |
Mar 2022 -15 | Mar 2022 | -15 |
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 11 | Sep 2023 | 11 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 17 | Apr 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Survey.com NPS by Ethnicity
Survey.com's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Survey.com Customer Reviews
Out of the 3 Survey.com customer reviews 3 were positive and 0 were constructive. Survey.com customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Survey.com Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Survey.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Survey.com Customer Loyalty Score by Ethnicity
Survey.com's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Survey.com.
100
out of 100
African American/Black
Survey.com Product Quality
3.9/5
Survey.com has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Survey.com's overall Product Quality score rated by its users and customers.
Survey.com Product Information
Survey.com’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://survey.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Ecommerce and Marketplaces
Mobile App
Quick Insights into Survey.com Product Quality
Survey.com's Product Quality score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Survey.com's Product Quality.
Ranked Survey.com Product Quality the Highest
Survey.com Product Quality Score by Ethnicity
Survey.com's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Survey.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Survey.com Pricing
Survey.com ROI & Value For Money
3.7/5
Survey.com has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Survey.com ROI
Survey.com's ROI score was rated highest by African American/Black customers.
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Ranked Survey.com ROI the Highest
Survey.com ROI Score by Ethnicity
Survey.com's ROI score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Survey.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Survey.com Customer Satisfaction (CSAT)
Survey.com Customer Satisfaction (CSAT) Score
80 / 100
Survey.com has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Survey.com Customer Satisfaction
Survey.com's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Survey.com's Customer Satisfaction.
Ranked Survey.com Customer Satisfaction the Highest
Survey.com Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Survey.com's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Survey.com.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Survey.com Customer Service
4.1/5
Survey.com has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Survey.com's Customer Service
Address
51 Melcher Street, Boston, MA 02110
Website
http://survey.com
Quick Insights into Survey.com Customer Service
Survey.com's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Survey.com's Customer Service score.
Ranked Survey.com Customer Service the Highest
Survey.com Customer Service Score by Ethnicity
Survey.com's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Survey.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Survey.com as an Employer
3.2/5
Survey.com has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Survey.com scored a 16 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Survey.com would recommend the brand to a friend. ENPS measures how likely Survey.com employees would recommend working at Survey.com to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 51% | Promoters |
|---|---|
| 26% | Passive |
| 23% | Detractors |
