-8
NPS
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Surya Nepal
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About Surya Nepal's Brand
Surya Nepal Private Limited is one of the largest private sector enterprises in Nepal and a subsidiary of ITC Limited, India.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Surya Nepal NPS
Surya Nepal's Net Promoter Score (NPS) is a -8 with 46% Promoters, 0% Passives, and 54% Detractors. Net Promoter Score tracks whether Surya Nepal's customers would recommend using the product based on a scale of -100 to 100.
Surya Nepal Overall NPS
| 46% | Promoters |
|---|---|
| 0% | Passives |
| 54% | Detractors |
Surya Nepal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
Jun 2023 -50 | Jun 2023 | -50 |
Jul 2023 -60 | Jul 2023 | -60 |
Dec 2023 -33 | Dec 2023 | -33 |
Feb 2024 -43 | Feb 2024 | -43 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -20 | Apr 2024 | -20 |
Dec 2024 -17 | Dec 2024 | -17 |
Jun 2025 -7 | Jun 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Surya Nepal Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Surya Nepal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Surya Nepal Product Quality
3.8/5
Surya Nepal has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Surya Nepal's overall Product Quality score rated by its users and customers.
Surya Nepal Product Information
Surya Nepal’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.snpl.com.np/
- Company Size
- 1,001-5,000 Employees
Surya Nepal Pricing
Surya Nepal ROI & Value For Money
3.3/5
Surya Nepal has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Surya Nepal Customer Satisfaction (CSAT)
Surya Nepal Customer Satisfaction (CSAT) Score
73 / 100
Surya Nepal has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
27%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Surya Nepal Customer Service
3.2/5
Surya Nepal has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Surya Nepal's Customer Service
Website
http://www.snpl.com.np/
Surya Nepal as an Employer
Consumer vs. Employees
Surya Nepal scored a -8 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Surya Nepal would recommend the brand to a friend. ENPS measures how likely Surya Nepal employees would recommend working at Surya Nepal to a friend.
Net Promoter Score
-8
NPS Score
| 46% | Promoters |
|---|---|
| 0% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
