-36
NPS
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Brand Page
Susan G. Komen for the Cure
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About Susan G. Komen for the Cure's Brand
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Susan G. Komen for the Cure NPS
Susan G. Komen for the Cure's Net Promoter Score (NPS) is a -36 with 32% Promoters, 0% Passives, and 68% Detractors. Net Promoter Score tracks whether Susan G. Komen for the Cure's customers would recommend using the product based on a scale of -100 to 100.
Susan G. Komen for the Cure Overall NPS
| 32% | Promoters |
|---|---|
| 0% | Passives |
| 68% | Detractors |
Susan G. Komen for the Cure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -15 | Nov 2022 | -15 |
Jan 2023 -25 | Jan 2023 | -25 |
Apr 2023 -33 | Apr 2023 | -33 |
Oct 2023 -53 | Oct 2023 | -53 |
Dec 2023 -57 | Dec 2023 | -57 |
Jan 2024 -47 | Jan 2024 | -47 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -41 | Apr 2024 | -41 |
May 2025 -45 | May 2025 | -45 |
Nov 2025 -37 | Nov 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Susan G. Komen for the Cure NPS by Gender
Susan G. Komen for the Cure's NPS was rated -60 by Female customers on Comparably.
Female
-60
Susan G. Komen for the Cure's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Susan G. Komen for the Cure's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Susan G. Komen for the Cure NPS by Ethnicity
Susan G. Komen for the Cure's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Susan G. Komen for the Cure Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Susan G. Komen for the Cure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Susan G. Komen for the Cure Customer Loyalty Score by Gender
Susan G. Komen for the Cure's Customer Loyalty score was rated 46 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Susan G. Komen for the Cure.
Female
46%
Yes
Male
N/A
Yes
Susan G. Komen for the Cure Customer Loyalty Score by Ethnicity
Susan G. Komen for the Cure's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Susan G. Komen for the Cure.
40
out of 100
Caucasian
Susan G. Komen for the Cure Product Quality
3.1/5
Susan G. Komen for the Cure has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Susan G. Komen for the Cure Product Information
Susan G. Komen for the Cure’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.komen.org
- Company Size
- 201-500 Employees
Quick Insights into Susan G. Komen for the Cure Product Quality
Susan G. Komen for the Cure's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Susan G. Komen for the Cure's Product Quality.
Ranked Susan G. Komen for the Cure Product Quality the Highest
Susan G. Komen for the Cure Product Quality Score by Gender
Susan G. Komen for the Cure's Product Quality score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Susan G. Komen for the Cure.
Female
2.5/5
Male
N/A
Susan G. Komen for the Cure Product Quality Score by Ethnicity
Susan G. Komen for the Cure's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Susan G. Komen for the Cure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Susan G. Komen for the Cure Pricing
Susan G. Komen for the Cure ROI & Value For Money
2.7/5
Susan G. Komen for the Cure has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Susan G. Komen for the Cure ROI
Susan G. Komen for the Cure's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Susan G. Komen for the Cure's ROI score.
Ranked Susan G. Komen for the Cure ROI the Highest
Susan G. Komen for the Cure ROI Score by Gender
Susan G. Komen for the Cure's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Susan G. Komen for the Cure.
Female
1.5/5
Male
N/A
Susan G. Komen for the Cure ROI Score by Ethnicity
Susan G. Komen for the Cure's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Susan G. Komen for the Cure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Susan G. Komen for the Cure Customer Satisfaction (CSAT)
Susan G. Komen for the Cure Customer Satisfaction (CSAT) Score
38 / 100
Susan G. Komen for the Cure has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Susan G. Komen for the Cure Customer Satisfaction
Susan G. Komen for the Cure's Customer Satisfaction score was rated highest by Female customers.
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Ranked Susan G. Komen for the Cure Customer Satisfaction the Highest
Susan G. Komen for the Cure Customer Satisfaction Score by Gender
Susan G. Komen for the Cure's Customer Satisfaction score was rated 20 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Susan G. Komen for the Cure.
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Susan G. Komen for the Cure Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Susan G. Komen for the Cure's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Susan G. Komen for the Cure.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
Susan G. Komen for the Cure Customer Service
2.9/5
Susan G. Komen for the Cure has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Susan G. Komen for the Cure's Customer Service
Website
http://www.komen.org
Quick Insights into Susan G. Komen for the Cure Customer Service
Susan G. Komen for the Cure's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Susan G. Komen for the Cure's Customer Service score.
Ranked Susan G. Komen for the Cure Customer Service the Highest
Susan G. Komen for the Cure Customer Service Score by Gender
Susan G. Komen for the Cure's Customer Service score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Susan G. Komen for the Cure Customer Service Score by Ethnicity
Susan G. Komen for the Cure's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Susan G. Komen for the Cure.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Susan G. Komen for the Cure as an Employer
2.5/5
Susan G. Komen for the Cure has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Susan G. Komen for the Cure
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Susan G. Komen for the Cure scored a -36 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Susan G. Komen for the Cure would recommend the brand to a friend. ENPS measures how likely Susan G. Komen for the Cure employees would recommend working at Susan G. Komen for the Cure to a friend.
Net Promoter Score
-36
NPS Score
| 32% | Promoters |
|---|---|
| 0% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
