20
NPS
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SusieCakes
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About SusieCakes' Brand
We believe cakes are the hallmarks of celebration and we feel privileged to be a part of life’s special moments.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
SusieCakes NPS
SusieCakes's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether SusieCakes's customers would recommend using the product based on a scale of -100 to 100.
SusieCakes Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
SusieCakes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 -33 | Jul 2023 | -33 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SusieCakes NPS by Gender
SusieCakes's NPS was rated 100 by Female customers on Comparably.
Female
100
SusieCakes's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
SusieCakes's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
SusieCakes NPS by Age
SusieCakes's NPS was rated 100 points by customers ages 46-50 on Comparably.
SusieCakes Customer Reviews
Out of the 2 SusieCakes customer reviews 2 were positive and 0 were constructive. SusieCakes customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SusieCakes Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of SusieCakes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SusieCakes Customer Loyalty Score by Gender
SusieCakes's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
SusieCakes Customer Loyalty Score by Age
SusieCakes's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SusieCakes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
SusieCakes Product Quality
3.5/5
SusieCakes has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SusieCakes Product Information
SusieCakes’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.susiecakes.com
- Company Size
- 201-500 Employees
Industry
Restaurants
Food and Beverages
Quick Insights into SusieCakes Product Quality
SusieCakes's Product Quality score was rated highest by customers ages 46-50.
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Ranked SusieCakes Product Quality the Highest
SusieCakes Product Quality Score by Gender
SusieCakes's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SusieCakes.
Female
5/5
Male
N/A
SusieCakes Product Quality Score by Age
SusieCakes's Product Quality score was rated 5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SusieCakes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
SusieCakes Pricing
SusieCakes ROI & Value For Money
3.2/5
SusieCakes has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into SusieCakes ROI
SusieCakes's ROI score was rated highest by customers ages 46-50.
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Ranked SusieCakes ROI the Highest
SusieCakes ROI Score by Gender
SusieCakes's ROI score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SusieCakes.
Female
4.3/5
Male
N/A
SusieCakes ROI Score by Age
SusieCakes's ROI score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SusieCakes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
SusieCakes Customer Satisfaction (CSAT)
SusieCakes Customer Satisfaction (CSAT) Score
50 / 100
SusieCakes has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SusieCakes Customer Service
3.5/5
SusieCakes has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SusieCakes's Customer Service
Address
1748 Berkeley St., Santa Monica, CA 90404
Website
http://www.susiecakes.com
Phone Number
310-453-2253
SusieCakes's Social Links
Quick Insights into SusieCakes Customer Service
SusieCakes's Customer Service score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked SusieCakes' Customer Service score.
Ranked SusieCakes Customer Service the Highest
SusieCakes Customer Service Score by Gender
SusieCakes's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SusieCakes.
Female
4.6/5
Male
N/A
SusieCakes Customer Service Score by Age
SusieCakes's Customer Service score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SusieCakes.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
SusieCakes as an Employer
4.3/5
SusieCakes has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
SusieCakes scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SusieCakes would recommend the brand to a friend. ENPS measures how likely SusieCakes employees would recommend working at SusieCakes to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
