-100
NPS
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Susquehanna
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About Susquehanna's Brand
Susquehanna is a regional financial services holding company with assets of approximately $14 billion.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Susquehanna NPS
Susquehanna's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Susquehanna's customers would recommend using the product based on a scale of -100 to 100.
Susquehanna Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Susquehanna NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Susquehanna Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Susquehanna users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Susquehanna Product Quality
2.2/5
Susquehanna has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Susquehanna Product Information
Susquehanna’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.susquehanna.net
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Susquehanna Pricing
Susquehanna ROI & Value For Money
1.7/5
Susquehanna has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Susquehanna Customer Satisfaction (CSAT)
Susquehanna Customer Satisfaction (CSAT) Score
50 / 100
Susquehanna has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Susquehanna Customer Service
1.7/5
Susquehanna has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Susquehanna's Customer Service
Address
26 North Cedar Street, Lititz, PA 17543
Website
http://www.susquehanna.net
Consumer vs. Employees
Susquehanna scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Susquehanna would recommend the brand to a friend. ENPS measures how likely Susquehanna employees would recommend working at Susquehanna to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
