40
NPS
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Brand Page
SutiSoft
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About SutiSoft's Brand
Integrated Business Management Solutions
Brand at a Glance
4.2/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
SutiSoft NPS
SutiSoft's Net Promoter Score (NPS) is a 40 with 63% Promoters, 14% Passives, and 23% Detractors. Net Promoter Score tracks whether SutiSoft's customers would recommend using the product based on a scale of -100 to 100.
SutiSoft Overall NPS
| 63% | Promoters |
|---|---|
| 14% | Passives |
| 23% | Detractors |
SutiSoft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 41 | Aug 2020 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SutiSoft NPS by Usage
SutiSoft's NPS was rated the highest by customers who have used SutiSoft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
SutiSoft Product Quality
4.2/5
SutiSoft has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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SutiSoft Product Information
SutiSoft serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. SutiSoft supports Web devices and offers products for medium and large sized businesses.
SutiSoft’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated SutiSoft's product the highest. Reviewers from the Consulting industry rated SutiSoft the lowest at 3.8.
- Website
- http://www.sutisoft.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
Spanish
Quick Insights into SutiSoft Product Quality
SutiSoft's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Consulting industry.
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Ranked SutiSoft Product Quality the Highest
Ranked SutiSoft Product Quality the Lowest
SutiSoft Product Quality Score by Usage
SutiSoft's Product Quality score was rated the highest by customers who have used SutiSoft's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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SutiSoft Product Quality Score by Industry
SutiSoft's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
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SutiSoft Pricing
SutiSoft ROI & Value For Money
4.4/5
SutiSoft has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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SutiSoft Pricing Plans
SutiSoft has a pricing structure that accommodates medium and large businesses. Starting from $8/month, SutiSoft uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare industry think that they had the lowest ROI from SutiSoft.
Who Uses SutiSoft?
Medium Businesses
Large Enterprises
Quick Insights into SutiSoft ROI
SutiSoft's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Printing industry.
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Ranked SutiSoft ROI the Highest
Ranked SutiSoft ROI the Lowest
SutiSoft ROI Score by Industry
SutiSoft's ROI score was rated the highest by Accounting industry customers, and the lowest by Printing industry customers.
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SutiSoft Customer Service
5/5
SutiSoft has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SutiSoft's Customer Service
Address
4984 El Camino Real #200, Los Altos, CA India
Website
http://www.sutisoft.com
Phone Number
6503967740
Consumer vs. Employees
SutiSoft scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SutiSoft would recommend the brand to a friend. ENPS measures how likely SutiSoft employees would recommend working at SutiSoft to a friend.
Net Promoter Score
40
NPS Score
| 63% | Promoters |
|---|---|
| 14% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
