-11
NPS
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Sutter Health
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About Sutter Health's Brand
Sutter Health is a non-profit organization operating a network of hospitals and physicians in Northern California.
Brand at a Glance
70%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Sutter Health CMO
Sutter Health NPS
Sutter Health's Net Promoter Score (NPS) is a -11 with 36% Promoters, 17% Passives, and 47% Detractors. Net Promoter Score tracks whether Sutter Health's customers would recommend using the product based on a scale of -100 to 100.
Sutter Health Overall NPS
| 36% | Promoters |
|---|---|
| 17% | Passives |
| 47% | Detractors |
Sutter Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -12 | Jun 2024 | -12 |
Aug 2024 -12 | Aug 2024 | -12 |
Sep 2024 -15 | Sep 2024 | -15 |
Oct 2024 -14 | Oct 2024 | -14 |
Dec 2024 -15 | Dec 2024 | -15 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -15 | Mar 2025 | -15 |
Apr 2025 -15 | Apr 2025 | -15 |
Jun 2025 -14 | Jun 2025 | -14 |
Aug 2025 -13 | Aug 2025 | -13 |
Nov 2025 -13 | Nov 2025 | -13 |
Jan 2026 -13 | Jan 2026 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sutter Health NPS by Gender
Male customers rated Sutter Health's NPS 12 points higher than Female customers.
Male
-25
Sutter Health's NPS was rated -25 by Male customers on Comparably.
23%
Promoters
29%
Passives
48%
Detractors
Female
-37
Sutter Health's NPS was rated -37 by Female customers on Comparably.
26%
Promoters
11%
Passives
63%
Detractors
Sutter Health NPS by Ethnicity
Sutter Health's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Asian or Pacific Islander -30 | Asian or Pacific Islander | -30 |
Other -50 | Other | -50 |
Sutter Health NPS by Age
Sutter Health's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sutter Health NPS by Usage
Sutter Health's NPS was rated the highest by customers who have used Sutter Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -8 | 2 to 5 Years | -8 |
5 to 10 Years -54 | 5 to 10 Years | -54 |
Over 10 Years -40 | Over 10 Years | -40 |
Sutter Health Customer Reviews
Out of the 11 Sutter Health customer reviews 4 were positive and 7 were constructive. Sutter Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sutter Health Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Sutter Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sutter Health Customer Loyalty Score by Gender
Male customers rated Sutter Health's Customer Loyalty score 5% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sutter Health.
Male
66%
Yes
Female
61%
Yes
Sutter Health Customer Loyalty Score by Ethnicity
Sutter Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sutter Health.
63
out of 100
Caucasian
70
out of 100
Hispanic or Latino
37
out of 100
Asian or Pacific Islander
78
out of 100
Other
Sutter Health Customer Loyalty Score by Age
Sutter Health's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sutter Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 33% | 31-35 | 33% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 55% | 51-55 | 55% |
56-60 64% | 56-60 | 64% |
61-65 46% | 61-65 | 46% |
66+ 76% | 66+ | 76% |
Sutter Health Customer Loyalty Score by Usage
Sutter Health's Customer Loyalty score was rated the highest by customers who have used Sutter Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sutter Health Customer Loyalty Score by Industry
Sutter Health's Customer Loyalty score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sutter Health Product Quality
3/5
Sutter Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sutter Health's overall Product Quality score rated by its users and customers.
Sutter Health Product Information
Sutter Health’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sutter Health's product the highest. Reviewers from the Arts and Entertainment industry rated Sutter Health the lowest at 1.8.
- Website
- http://www.sutterhealth.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Sutter Health Product Quality
Sutter Health's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked Sutter Health's Product Quality.
Ranked Sutter Health Product Quality the Highest
Ranked Sutter Health Product Quality the Lowest
Sutter Health Product Quality Score by Gender
Male customers rated Sutter Health's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sutter Health.
Male
3.1/5
Female
2.3/5
Sutter Health Product Quality Score by Ethnicity
Sutter Health's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sutter Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.1 | Other | 2.1 |
Sutter Health Product Quality Score by Age
Sutter Health's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sutter Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
31-35 3.5 | 31-35 | 3.5 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 3 | 56-60 | 3 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.8 | 66+ | 1.8 |
Sutter Health Product Quality Score by Usage
Sutter Health's Product Quality score was rated the highest by customers who have used Sutter Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sutter Health Product Quality Score by Industry
Sutter Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sutter Health Pricing
Sutter Health ROI & Value For Money
2.8/5
Sutter Health has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Sutter Health's overall ROI score rated by its users and customers.
Sutter Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Sutter Health.
Quick Insights into Sutter Health ROI
Sutter Health's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Sutter Health's ROI score.
Ranked Sutter Health ROI the Highest
Ranked Sutter Health ROI the Lowest
Sutter Health ROI Score by Gender
Male customers rated Sutter Health's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sutter Health.
Male
2.8/5
Female
2.3/5
Sutter Health ROI Score by Ethnicity
Sutter Health's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sutter Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.2 | Other | 2.2 |
Sutter Health ROI Score by Age
Sutter Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sutter Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3 | 31-35 | 3 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.2 | 56-60 | 3.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Sutter Health ROI Score by Usage
Sutter Health's ROI score was rated the highest by customers who have used Sutter Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sutter Health ROI Score by Industry
Sutter Health's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sutter Health Customer Satisfaction (CSAT)
Sutter Health Customer Satisfaction (CSAT) Score
59 / 100
Sutter Health has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
29%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sutter Health Customer Satisfaction
Sutter Health's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked Sutter Health Customer Satisfaction the Highest
Ranked Sutter Health Customer Satisfaction the Lowest
Sutter Health Customer Satisfaction Score by Gender
Male customers rated Sutter Health's Customer Satisfaction score 18 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sutter Health.
58 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 16% | |
Very Dissatisfied | 21% |
40 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 8% | |
Very Dissatisfied | 40% |
Sutter Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sutter Health's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sutter Health.
44 / 100
Very Satisfied
24%
Satisfied
20%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
40%
CSAT according to Hispanic or Latino
Sutter Health's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sutter Health.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Sutter Health's Customer Satisfaction (CSAT) score was rated 44% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sutter Health.
44 / 100
Very Satisfied
11%
Satisfied
33%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
23%
CSAT according to Other
Sutter Health's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sutter Health.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%
Sutter Health Customer Satisfaction Score by Age
Sutter Health's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sutter Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 18% |
Sutter Health Customer Satisfaction Score by Usage
Sutter Health's Customer Satisfaction score was rated the highest by customers who have used Sutter Health's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sutter Health Customer Satisfaction Score by Industry
Sutter Health's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"scoreLabel": 31
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}Sutter Health Customer Service
2.9/5
Sutter Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sutter Health's overall Customer Service score rated by its users and customers.
About Sutter Health's Customer Service
Address
Sacramento, CA 95833
Website
http://www.sutterhealth.org
Phone Number
9167338800
Quick Insights into Sutter Health Customer Service
Sutter Health's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Sutter Health's Customer Service score.
Ranked Sutter Health Customer Service the Highest
Ranked Sutter Health Customer Service the Lowest
Sutter Health Customer Service Score by Gender
Male customers rated Sutter Health's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sutter Health.
Male
2.8/5
Female
2.3/5
Sutter Health Customer Service Score by Ethnicity
Sutter Health's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sutter Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.4 | Other | 2.4 |
Sutter Health Customer Service Score by Age
Sutter Health's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sutter Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 2.5 | 31-35 | 2.5 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.8 | 46-50 | 3.8 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3 | 56-60 | 3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Sutter Health Customer Service Score by Usage
Sutter Health's Customer Service score was rated the highest by customers who have used Sutter Health's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sutter Health Customer Service Score by Industry
Sutter Health's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Education industry customers.
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Sutter Health as an Employer
3.7/5
Sutter Health has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Sutter Health scored a -11 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Sutter Health would recommend the brand to a friend. ENPS measures how likely Sutter Health employees would recommend working at Sutter Health to a friend.
Net Promoter Score
-11
NPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
