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NPS
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Swanson Health Products
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About Swanson Health Products' Brand
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Swanson Health Products NPS
Swanson Health Products's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Swanson Health Products's customers would recommend using the product based on a scale of -100 to 100.
Swanson Health Products Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Swanson Health Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Aug 2022 25 | Aug 2022 | 25 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swanson Health Products Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Swanson Health Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swanson Health Products Product Quality
3.3/5
Swanson Health Products has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Swanson Health Products Product Information
Swanson Health Products’s product quality score is a 3.3 out of 5 as rated by its users and customers.
Swanson Health Products Pricing
Swanson Health Products ROI & Value For Money
3.4/5
Swanson Health Products has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Swanson Health Products Customer Satisfaction (CSAT)
Swanson Health Products Customer Satisfaction (CSAT) Score
33 / 100
Swanson Health Products has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swanson Health Products Customer Service
3.5/5
Swanson Health Products has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Swanson Health Products's Customer Service
Website
http://www.swansonvitamins.com
Swanson Health Products as an Employer
2.4/5
Swanson Health Products has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Swanson Health Products scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Swanson Health Products would recommend the brand to a friend. ENPS measures how likely Swanson Health Products employees would recommend working at Swanson Health Products to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
