100
NPS
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Brand Page
Sweeten
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About Sweeten's Brand
Sweeten is the leading renovation matchmaker that curates the best architects, interior designers or general contractors for your project.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sweeten NPS
Sweeten's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sweeten's customers would recommend using the product based on a scale of -100 to 100.
Sweeten Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sweeten NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sweeten Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sweeten users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sweeten Product Quality
5/5
Sweeten has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sweeten's overall Product Quality score rated by its users and customers.
Sweeten Product Information
Sweeten’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://sweeten.com/
- Company Size
- 11-50 Employees
Industry
Tech
Real Estate
Small Business Services
Construction
Sweeten Pricing
Sweeten ROI & Value For Money
5/5
Sweeten has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sweeten's overall ROI score rated by its users and customers.
Sweeten Customer Service
5/5
Sweeten has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sweeten's overall Customer Service score rated by its users and customers.
About Sweeten's Customer Service
Address
195 Chrystie Street, New York City, NY 10002
Website
http://sweeten.com/
Phone Number
2126711713
Sweeten as an Employer
3.0/5
Sweeten has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Sweeten scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Sweeten would recommend the brand to a friend. ENPS measures how likely Sweeten employees would recommend working at Sweeten to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
