19
NPS
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Swift Navigation
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About Swift Navigation's Brand
Swift Navigation was founded in 2012 to make GPS positioning technology more accurate and affordable.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Swift Navigation NPS
Swift Navigation's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Swift Navigation's customers would recommend using the product based on a scale of -100 to 100.
Swift Navigation Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Swift Navigation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Mar 2021 33 | Mar 2021 | 33 |
Apr 2021 40 | Apr 2021 | 40 |
Aug 2021 49 | Aug 2021 | 49 |
Sep 2021 29 | Sep 2021 | 29 |
Mar 2022 37 | Mar 2022 | 37 |
Jul 2022 44 | Jul 2022 | 44 |
Oct 2022 30 | Oct 2022 | 30 |
Nov 2022 18 | Nov 2022 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swift Navigation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Swift Navigation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swift Navigation Product Quality
3.6/5
Swift Navigation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Swift Navigation's overall Product Quality score rated by its users and customers.
Swift Navigation Product Information
Swift Navigation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://swiftnav.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
Manufacturing
Swift Navigation Pricing
Swift Navigation ROI & Value For Money
3.6/5
Swift Navigation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Swift Navigation Customer Satisfaction (CSAT)
Swift Navigation Customer Satisfaction (CSAT) Score
75 / 100
Swift Navigation has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swift Navigation Customer Service
3.9/5
Swift Navigation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Swift Navigation's overall Customer Service score rated by its users and customers.
About Swift Navigation's Customer Service
Address
650 Townsend St Suite 410, San Francisco, CA 94103
Website
http://swiftnav.com
Phone Number
415.636.7490
Swift Navigation's Social Links
Swift Navigation as an Employer
4.6/5
Swift Navigation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Swift Navigation scored a 19 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Swift Navigation would recommend the brand to a friend. ENPS measures how likely Swift Navigation employees would recommend working at Swift Navigation to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 84% | Promoters |
|---|---|
| 10% | Passive |
| 6% | Detractors |
