20
NPS
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Swiggy
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About Swiggy's Brand
on-demand food delivery platform
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Swiggy NPS
Swiggy's Net Promoter Score (NPS) is a 20 with 51% Promoters, 18% Passives, and 31% Detractors. Net Promoter Score tracks whether Swiggy's customers would recommend using the product based on a scale of -100 to 100.
Swiggy Overall NPS
| 51% | Promoters |
|---|---|
| 18% | Passives |
| 31% | Detractors |
Swiggy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 22 | Nov 2024 | 22 |
Dec 2024 22 | Dec 2024 | 22 |
Jan 2025 23 | Jan 2025 | 23 |
Apr 2025 21 | Apr 2025 | 21 |
May 2025 21 | May 2025 | 21 |
Aug 2025 21 | Aug 2025 | 21 |
Sep 2025 21 | Sep 2025 | 21 |
Oct 2025 19 | Oct 2025 | 19 |
Dec 2025 21 | Dec 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swiggy NPS by Gender
Male customers rated Swiggy's NPS 13 points higher than Female customers.
Male
6
Swiggy's NPS was rated 6 by Male customers on Comparably.
39%
Promoters
28%
Passives
33%
Detractors
Female
-7
Swiggy's NPS was rated -7 by Female customers on Comparably.
35%
Promoters
23%
Passives
42%
Detractors
Swiggy NPS by Ethnicity
Swiggy's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -6 | Asian or Pacific Islander | -6 |
Other 12 | Other | 12 |
Swiggy NPS by Age
Swiggy's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Swiggy NPS by Usage
Swiggy's NPS was rated the highest by customers who have used Swiggy's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Swiggy Customer Reviews
Out of the 15 Swiggy customer reviews 11 were positive and 4 were constructive. Swiggy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Swiggy Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Swiggy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Swiggy Customer Loyalty Score by Gender
Male customers rated Swiggy's Customer Loyalty score 11% higher than Female customers.
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Male
87%
Yes
Female
76%
Yes
Swiggy Customer Loyalty Score by Ethnicity
Swiggy's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Swiggy.
81
out of 100
Asian or Pacific Islander
89
out of 100
Other
Swiggy Customer Loyalty Score by Age
Swiggy's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 92% | 26-30 | 92% |
31-35 70% | 31-35 | 70% |
36-40 82% | 36-40 | 82% |
41-45 70% | 41-45 | 70% |
Swiggy Customer Loyalty Score by Usage
Swiggy's Customer Loyalty score was rated the highest by customers who have used Swiggy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Swiggy Customer Loyalty Score by Industry
Swiggy's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Swiggy Product Quality
3.5/5
Swiggy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Swiggy Product Information
Swiggy’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Swiggy's product the highest. Reviewers from the Hospitality industry rated Swiggy the lowest at 2.
- Website
- http://www.swiggy.in
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
SaaS
Travel
Quick Insights into Swiggy Product Quality
Swiggy's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 41-45.
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Ranked Swiggy Product Quality the Highest
Ranked Swiggy Product Quality the Lowest
Swiggy Product Quality Score by Gender
Male customers rated Swiggy's Product Quality score 1 stars higher than Female customers.
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Male
4/5
Female
3/5
Swiggy Product Quality Score by Ethnicity
Swiggy's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Swiggy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.8 | Other | 3.8 |
Swiggy Product Quality Score by Age
Swiggy's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Swiggy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.5 | 36-40 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
Swiggy Product Quality Score by Usage
Swiggy's Product Quality score was rated the highest by customers who have used Swiggy's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Swiggy Product Quality Score by Industry
Swiggy's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Hospitality industry customers.
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Swiggy Pricing
Swiggy ROI & Value For Money
3.3/5
Swiggy has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Swiggy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Hospitality industry think that they had the lowest ROI from Swiggy.
Quick Insights into Swiggy ROI
Swiggy's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 41-45.
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Ranked Swiggy ROI the Highest
Ranked Swiggy ROI the Lowest
Swiggy ROI Score by Gender
Male customers rated Swiggy's ROI score 0.6 stars higher than Female customers.
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Male
3.5/5
Female
2.9/5
Swiggy ROI Score by Ethnicity
Swiggy's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Swiggy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.4 | Other | 3.4 |
Swiggy ROI Score by Age
Swiggy's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Swiggy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
Swiggy ROI Score by Usage
Swiggy's ROI score was rated the highest by customers who have used Swiggy's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Swiggy ROI Score by Industry
Swiggy's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Hospitality industry customers.
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Swiggy Customer Satisfaction (CSAT)
Swiggy Customer Satisfaction (CSAT) Score
70 / 100
Swiggy has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swiggy Customer Satisfaction
Swiggy's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
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Ranked Swiggy Customer Satisfaction the Highest
Ranked Swiggy Customer Satisfaction the Lowest
Swiggy Customer Satisfaction Score by Gender
Male customers rated Swiggy's Customer Satisfaction score 6 points higher than Female customers.
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73 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 11% |
67 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 25% |
Swiggy Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Swiggy's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
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70 / 100
Very Satisfied
26%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
18%
CSAT according to Other
Swiggy's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
54%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
17%
Swiggy Customer Satisfaction Score by Age
Swiggy's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Swiggy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 69% | |||||||||||||||
| 26-30 | 86% | |||||||||||||||
| 31-35 | 76% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 0% |
Swiggy Customer Satisfaction Score by Usage
Swiggy's Customer Satisfaction score was rated the highest by customers who have used Swiggy's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Swiggy Customer Satisfaction Score by Industry
Swiggy's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.
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{
"title": "Swiggy Customer Satisfaction Score by Industry",
"text": "Swiggy's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Swiggy's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Swiggy's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
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"score": 34,
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"scoreClassName": "",
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}
]
}Swiggy Customer Service
3.4/5
Swiggy has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Swiggy's Customer Service
Website
http://www.swiggy.in
Phone Number
7676220066
Quick Insights into Swiggy Customer Service
Swiggy's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Swiggy's Customer Service score.
Ranked Swiggy Customer Service the Highest
Ranked Swiggy Customer Service the Lowest
Swiggy Customer Service Score by Gender
Male customers rated Swiggy's Customer Service score 0.8 stars higher than Female customers.
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Male
3.6/5
Female
2.8/5
Swiggy Customer Service Score by Ethnicity
Swiggy's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Swiggy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.5 | Other | 3.5 |
Swiggy Customer Service Score by Age
Swiggy's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Swiggy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.8 | 36-40 | 2.8 |
41-45 1.5 | 41-45 | 1.5 |
Swiggy Customer Service Score by Usage
Swiggy's Customer Service score was rated the highest by customers who have used Swiggy's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Swiggy Customer Service Score by Industry
Swiggy's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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Swiggy as an Employer
4.2/5
Swiggy has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Swiggy scored a 20 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Swiggy would recommend the brand to a friend. ENPS measures how likely Swiggy employees would recommend working at Swiggy to a friend.
Net Promoter Score
20
NPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
