0
NPS
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Brand Page
Swim
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About Swim's Brand
The Swim team is passionate about making mobile conversations more human.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Swim NPS
Swim's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Swim's customers would recommend using the product based on a scale of -100 to 100.
Swim Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Swim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swim Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Swim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swim Product Quality
3.7/5
Swim has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Swim's overall Product Quality score rated by its users and customers.
Swim Product Information
Swim’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://swim.is
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Swim Pricing
Swim ROI & Value For Money
3.7/5
Swim has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Swim's overall ROI score rated by its users and customers.
Swim Customer Service
3.7/5
Swim has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Swim's overall Customer Service score rated by its users and customers.
About Swim's Customer Service
Website
http://swim.is
Swim as an Employer
3.0/5
Swim has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Swim scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Swim would recommend the brand to a friend. ENPS measures how likely Swim employees would recommend working at Swim to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
