25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Swiss International Airlines
Marketing or Exec? Claim Your Free Account
About Swiss International Airlines' Brand
Swiss International Airlines is the national airline of Switzerland, serving over 102 destinations internationally.
Brand at a Glance
90%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Swiss International Airlines NPS
Swiss International Airlines's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether Swiss International Airlines's customers would recommend using the product based on a scale of -100 to 100.
Swiss International Airlines Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
Swiss International Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 26 | May 2024 | 26 |
Jun 2024 26 | Jun 2024 | 26 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2024 27 | Aug 2024 | 27 |
Oct 2024 27 | Oct 2024 | 27 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 26 | Jan 2025 | 26 |
Feb 2025 28 | Feb 2025 | 28 |
May 2025 26 | May 2025 | 26 |
Jul 2025 28 | Jul 2025 | 28 |
Sep 2025 25 | Sep 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swiss International Airlines NPS by Gender
Female customers rated Swiss International Airlines's NPS 27 points higher than Male customers.
Male
-13
Swiss International Airlines's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
14
Swiss International Airlines's NPS was rated 14 by Female customers on Comparably.
50%
Promoters
14%
Passives
36%
Detractors
Swiss International Airlines NPS by Ethnicity
Swiss International Airlines's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 46 | Other | 46 |
Swiss International Airlines NPS by Age
Swiss International Airlines's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Swiss International Airlines NPS by Usage
Swiss International Airlines's NPS was rated the highest by customers who have used Swiss International Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -18 | Over 10 Years | -18 |
Swiss International Airlines Customer Reviews
Out of the 11 Swiss International Airlines customer reviews 8 were positive and 3 were constructive. Swiss International Airlines customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Swiss International Airlines Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Swiss International Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swiss International Airlines Customer Loyalty Score by Gender
Male customers rated Swiss International Airlines's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Swiss International Airlines.
Male
94%
Yes
Female
87%
Yes
Swiss International Airlines Customer Loyalty Score by Ethnicity
Swiss International Airlines's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Swiss International Airlines.
84
out of 100
Caucasian
85
out of 100
Asian or Pacific Islander
100
out of 100
Other
Swiss International Airlines Customer Loyalty Score by Age
Swiss International Airlines's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Swiss International Airlines.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 85% | 41-45 | 85% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Swiss International Airlines Customer Loyalty Score by Usage
Swiss International Airlines's Customer Loyalty score was rated the highest by customers who have used Swiss International Airlines's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Swiss International Airlines Customer Loyalty Score by Industry
Swiss International Airlines's Customer Loyalty score was rated 100% by both Aerospace and Aviation and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Swiss International Airlines Product Quality
3.7/5
Swiss International Airlines has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Swiss International Airlines' overall Product Quality score rated by its users and customers.
Swiss International Airlines Product Information
Swiss International Airlines’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Swiss International Airlines's product the highest. Reviewers from the Tech industry rated Swiss International Airlines the lowest at 4.
- Website
- http://www.swiss.com
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
Quick Insights into Swiss International Airlines Product Quality
Swiss International Airlines's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Swiss International Airlines's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Swiss International Airlines' Product Quality.
Ranked Swiss International Airlines Product Quality the Highest
Ranked Swiss International Airlines Product Quality the Lowest
Swiss International Airlines Product Quality Score by Gender
Female customers rated Swiss International Airlines's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Swiss International Airlines.
Male
3.2/5
Female
3.5/5
Swiss International Airlines Product Quality Score by Ethnicity
Swiss International Airlines's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Swiss International Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
Swiss International Airlines Product Quality Score by Age
Swiss International Airlines's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Swiss International Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2.6 | 41-45 | 2.6 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3 | 56-60 | 3 |
Swiss International Airlines Product Quality Score by Usage
Swiss International Airlines's Product Quality score was rated the highest by customers who have used Swiss International Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Swiss International Airlines Product Quality Score by Industry
Swiss International Airlines's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Swiss International Airlines Pricing
Swiss International Airlines ROI & Value For Money
3.4/5
Swiss International Airlines has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Swiss International Airlines' overall ROI score rated by its users and customers.
Swiss International Airlines Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Swiss International Airlines.
Quick Insights into Swiss International Airlines ROI
Swiss International Airlines's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Swiss International Airlines's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Swiss International Airlines' ROI score.
Ranked Swiss International Airlines ROI the Highest
Ranked Swiss International Airlines ROI the Lowest
Swiss International Airlines ROI Score by Gender
Female customers rated Swiss International Airlines's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Swiss International Airlines.
Male
2.6/5
Female
3.3/5
Swiss International Airlines ROI Score by Ethnicity
Swiss International Airlines's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Swiss International Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.9 | Other | 3.9 |
Swiss International Airlines ROI Score by Age
Swiss International Airlines's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Swiss International Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.2 | 41-45 | 2.2 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.1 | 56-60 | 2.1 |
Swiss International Airlines ROI Score by Usage
Swiss International Airlines's ROI score was rated the highest by customers who have used Swiss International Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Swiss International Airlines ROI Score by Industry
Swiss International Airlines's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Swiss International Airlines Customer Satisfaction (CSAT)
Swiss International Airlines Customer Satisfaction (CSAT) Score
69 / 100
Swiss International Airlines has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
22%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swiss International Airlines Customer Satisfaction
Swiss International Airlines's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Swiss International Airlines' Customer Satisfaction.
Ranked Swiss International Airlines Customer Satisfaction the Highest
Ranked Swiss International Airlines Customer Satisfaction the Lowest
Swiss International Airlines Customer Satisfaction Score by Gender
Female customers rated Swiss International Airlines's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Swiss International Airlines.
54 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 33% |
69 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 23% |
Swiss International Airlines Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Swiss International Airlines' Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swiss International Airlines.
36 / 100
Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
18%
Very Dissatisfied
36%
CSAT according to Asian or Pacific Islander
Swiss International Airlines' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swiss International Airlines.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Swiss International Airlines' Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swiss International Airlines.
78 / 100
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
Swiss International Airlines Customer Satisfaction Score by Age
Swiss International Airlines's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Swiss International Airlines.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 56-60 | 33% |
Swiss International Airlines Customer Satisfaction Score by Usage
Swiss International Airlines's Customer Satisfaction score was rated the highest by customers who have used Swiss International Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Swiss International Airlines Customer Satisfaction Score by Industry
Swiss International Airlines's Customer Satisfaction score was rated 83 points by both Aerospace and Aviation and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Swiss International Airlines Customer Satisfaction Score by Industry",
"text": "Swiss International Airlines's Customer Satisfaction score was rated 83 points by both Aerospace and Aviation and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Swiss International Airlines's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Swiss International Airlines's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
}
]
}Swiss International Airlines Customer Service
3.4/5
Swiss International Airlines has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Swiss International Airlines' overall Customer Service score rated by its users and customers.
About Swiss International Airlines's Customer Service
Address
Switzerland
Website
http://www.swiss.com
Phone Number
41615824036
Quick Insights into Swiss International Airlines Customer Service
Swiss International Airlines's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Swiss International Airlines's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Swiss International Airlines' Customer Service score.
Ranked Swiss International Airlines Customer Service the Highest
Ranked Swiss International Airlines Customer Service the Lowest
Swiss International Airlines Customer Service Score by Gender
Female customers rated Swiss International Airlines's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Swiss International Airlines.
Male
2.9/5
Female
3.5/5
Swiss International Airlines Customer Service Score by Ethnicity
Swiss International Airlines's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Swiss International Airlines.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4 | Other | 4 |
Swiss International Airlines Customer Service Score by Age
Swiss International Airlines's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Swiss International Airlines.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.1 | 41-45 | 2.1 |
51-55 3 | 51-55 | 3 |
56-60 2.8 | 56-60 | 2.8 |
Swiss International Airlines Customer Service Score by Usage
Swiss International Airlines's Customer Service score was rated the highest by customers who have used Swiss International Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Swiss International Airlines Customer Service Score by Industry
Swiss International Airlines's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Swiss International Airlines as an Employer
4.1/5
Swiss International Airlines has a 4.1/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Swiss International Airlines
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Swiss International Airlines scored a 25 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Swiss International Airlines would recommend the brand to a friend. ENPS measures how likely Swiss International Airlines employees would recommend working at Swiss International Airlines to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
