55
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Swissport International
Marketing or Exec? Claim Your Free Account
About Swissport International's Brand
Swissport International, the world's leading provider of ground and cargo handling services.
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Swissport International NPS
Swissport International's Net Promoter Score (NPS) is a 55 with 64% Promoters, 27% Passives, and 9% Detractors. Net Promoter Score tracks whether Swissport International's customers would recommend using the product based on a scale of -100 to 100.
Swissport International Overall NPS
| 64% | Promoters |
|---|---|
| 27% | Passives |
| 9% | Detractors |
Swissport International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -50 | Oct 2022 | -50 |
Mar 2023 -33 | Mar 2023 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
Feb 2024 20 | Feb 2024 | 20 |
Apr 2024 50 | Apr 2024 | 50 |
Jan 2025 55 | Jan 2025 | 55 |
Feb 2025 50 | Feb 2025 | 50 |
Apr 2025 54 | Apr 2025 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swissport International NPS by Gender
Swissport International's NPS was rated 33 by Male customers on Comparably.
Male
33
Swissport International's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
Swissport International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Swissport International Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Swissport International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swissport International Product Quality
3.1/5
Swissport International has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Swissport International's overall Product Quality score rated by its users and customers.
Swissport International Product Information
Swissport International’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.swissport.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Transportation and Warehousing
Swissport International Pricing
Swissport International ROI & Value For Money
3.3/5
Swissport International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Swissport International's overall ROI score rated by its users and customers.
Swissport International Customer Satisfaction (CSAT)
Swissport International Customer Satisfaction (CSAT) Score
50 / 100
Swissport International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swissport International Customer Service
3.4/5
Swissport International has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Swissport International's overall Customer Service score rated by its users and customers.
About Swissport International's Customer Service
Address
Corporate Communications P.O. Box CH-8058, Zurich-Airport, Switzerland
Website
http://www.swissport.com/
Phone Number
55 21 3398 4521
Swissport International as an Employer
3.0/5
Swissport International has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Swissport International scored a 55 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Swissport International would recommend the brand to a friend. ENPS measures how likely Swissport International employees would recommend working at Swissport International to a friend.
Net Promoter Score
55
NPS Score
| 64% | Promoters |
|---|---|
| 27% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 25% | Promoters |
|---|---|
| 29% | Passive |
| 46% | Detractors |
