-100
NPS
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Switchcraft
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About Switchcraft's Brand
Switchcraft is a premier designer and manufacturer of high-performance electronic connectors and cable assemblies.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Switchcraft NPS
Switchcraft's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Switchcraft's customers would recommend using the product based on a scale of -100 to 100.
Switchcraft Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Switchcraft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Switchcraft Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Switchcraft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Switchcraft Product Quality
1.5/5
Switchcraft has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Switchcraft's overall Product Quality score rated by its users and customers.
Switchcraft Product Information
Switchcraft’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.switchcraft.com/
- Company Size
- 501-1,000 Employees
Switchcraft Pricing
Switchcraft ROI & Value For Money
1.5/5
Switchcraft has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Switchcraft's overall ROI score rated by its users and customers.
Switchcraft Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Switchcraft Customer Service
1.5/5
Switchcraft has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Switchcraft's overall Customer Service score rated by its users and customers.
About Switchcraft's Customer Service
Address
5555 N Elston Ave., Chicago, IL
Website
http://www.switchcraft.com/
Phone Number
(773) 792-2700
Switchcraft as an Employer
Consumer vs. Employees
Switchcraft scored a -100 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Switchcraft would recommend the brand to a friend. ENPS measures how likely Switchcraft employees would recommend working at Switchcraft to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
