-35
NPS
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Swivl
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About Swivl's Brand
Swivl offers online tools that enable teachers and students use video to help improve and share their skills.
Brand at a Glance
61%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Swivl NPS
Swivl's Net Promoter Score (NPS) is a -35 with 20% Promoters, 25% Passives, and 55% Detractors. Net Promoter Score tracks whether Swivl's customers would recommend using the product based on a scale of -100 to 100.
Swivl Overall NPS
| 20% | Promoters |
|---|---|
| 25% | Passives |
| 55% | Detractors |
Swivl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -26 | Nov 2022 | -26 |
Dec 2022 -29 | Dec 2022 | -29 |
Mar 2023 -32 | Mar 2023 | -32 |
Apr 2023 -30 | Apr 2023 | -30 |
Jun 2023 -21 | Jun 2023 | -21 |
Oct 2023 -24 | Oct 2023 | -24 |
Nov 2023 -30 | Nov 2023 | -30 |
Dec 2023 -30 | Dec 2023 | -30 |
Mar 2024 -30 | Mar 2024 | -30 |
Apr 2024 -31 | Apr 2024 | -31 |
Dec 2024 -34 | Dec 2024 | -34 |
Feb 2025 -35 | Feb 2025 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swivl NPS by Gender
Swivl's NPS was rated 40 by Female customers on Comparably.
Female
40
Swivl's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
Swivl's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Swivl Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Swivl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swivl Customer Loyalty Score by Gender
Swivl's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Swivl Customer Loyalty Score by Industry
Swivl's Customer Loyalty score was rated 78% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Swivl Product Quality
3/5
Swivl has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Swivl Product Information
Swivl’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Swivl's product the highest.
- Website
- http://swivl.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Education
Media
Mobile App
SaaS
Sports & Entertainment
Quick Insights into Swivl Product Quality
Swivl's Product Quality score was rated highest by customers from the Education industry.
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Ranked Swivl Product Quality the Highest
Swivl Product Quality Score by Gender
Swivl's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Swivl.
Female
3.9/5
Male
N/A
Swivl Product Quality Score by Industry
Swivl's Product Quality score was rated 3.9 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Swivl Pricing
Swivl ROI & Value For Money
2.7/5
Swivl has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Swivl Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Swivl ROI
Swivl's ROI score was rated highest by customers from the Education industry.
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Ranked Swivl ROI the Highest
Swivl ROI Score by Gender
Swivl's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Swivl.
Female
3.8/5
Male
N/A
Swivl ROI Score by Industry
Swivl's ROI score was rated 3.8 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Swivl Customer Satisfaction (CSAT)
Swivl Customer Satisfaction (CSAT) Score
42 / 100
Swivl has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
26%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
32%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swivl Customer Service
2.8/5
Swivl has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Swivl's Customer Service
Address
San Carlos, CA 94070
Website
http://swivl.com
Quick Insights into Swivl Customer Service
Swivl's Customer Service score was rated highest by Female customers.
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Ranked Swivl Customer Service the Highest
Swivl Customer Service Score by Gender
Swivl's Customer Service score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Swivl.
Female
3.7/5
Male
N/A
Swivl Customer Service Score by Industry
Swivl's Customer Service score was rated 3.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Swivl as an Employer
3.0/5
Swivl has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Swivl scored a -35 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Swivl would recommend the brand to a friend. ENPS measures how likely Swivl employees would recommend working at Swivl to a friend.
Net Promoter Score
-35
NPS Score
| 20% | Promoters |
|---|---|
| 25% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
