0
NPS
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Swrve
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About Swrve's Brand
Swrve is the world's leading mobile marketing automation platform, pioneering the fast-growing mobile engagement marketing space.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Swrve NPS
Swrve's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Swrve's customers would recommend using the product based on a scale of -100 to 100.
Swrve Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Swrve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swrve Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Swrve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swrve Product Quality
5/5
Swrve has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swrve's overall Product Quality score rated by its users and customers.
Swrve Product Information
Swrve’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.swrve.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Business Services
SaaS
Swrve Pricing
Swrve ROI & Value For Money
5/5
Swrve has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swrve's overall ROI score rated by its users and customers.
Swrve Customer Satisfaction (CSAT)
Swrve Customer Satisfaction (CSAT) Score
100 / 100
Swrve has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swrve Customer Service
5/5
Swrve has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swrve's overall Customer Service score rated by its users and customers.
About Swrve's Customer Service
Address
575 Market Street, Suite 2725, San Francisco, CA 94105
Website
http://www.swrve.com
Phone Number
(415) 830-5650
Swrve as an Employer
3.5/5
Swrve has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Swrve scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Swrve would recommend the brand to a friend. ENPS measures how likely Swrve employees would recommend working at Swrve to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
