0
NPS
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Brand Page
Sybase
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About Sybase's Brand
Sybase is an enterprise software and services company focused on managing and mobilizing information.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Sybase NPS
Sybase's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Sybase's customers would recommend using the product based on a scale of -100 to 100.
Sybase Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Sybase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sybase Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sybase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sybase Product Quality
2.5/5
Sybase has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sybase's overall Product Quality score rated by its users and customers.
Sybase Product Information
Sybase’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.sybase.com
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
Sybase Pricing
Sybase ROI & Value For Money
2.5/5
Sybase has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sybase's overall ROI score rated by its users and customers.
Sybase Customer Satisfaction (CSAT)
Sybase Customer Satisfaction (CSAT) Score
33 / 100
Sybase has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sybase Customer Service
2.5/5
Sybase has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sybase's overall Customer Service score rated by its users and customers.
About Sybase's Customer Service
Address
One Sybase Drive, Dublin, CA
Website
http://www.sybase.com
Phone Number
13034134001
Sybase as an Employer
Consumer vs. Employees
Sybase scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sybase would recommend the brand to a friend. ENPS measures how likely Sybase employees would recommend working at Sybase to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
