-54
NPS
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Sycamore Partners
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About Sycamore Partners' Brand
Sycamore Partners is a private equity firm based in New York specializing in retail and consumer investments.
Brand at a Glance
58%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Sycamore Partners NPS
Sycamore Partners's Net Promoter Score (NPS) is a -54 with 19% Promoters, 8% Passives, and 73% Detractors. Net Promoter Score tracks whether Sycamore Partners's customers would recommend using the product based on a scale of -100 to 100.
Sycamore Partners Overall NPS
| 19% | Promoters |
|---|---|
| 8% | Passives |
| 73% | Detractors |
Sycamore Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -41 | Oct 2022 | -41 |
Nov 2022 -43 | Nov 2022 | -43 |
Dec 2022 -46 | Dec 2022 | -46 |
Feb 2023 -51 | Feb 2023 | -51 |
Mar 2023 -54 | Mar 2023 | -54 |
Jun 2023 -44 | Jun 2023 | -44 |
Dec 2023 -47 | Dec 2023 | -47 |
Jan 2024 -52 | Jan 2024 | -52 |
Feb 2024 -57 | Feb 2024 | -57 |
Jul 2024 -59 | Jul 2024 | -59 |
Sep 2024 -52 | Sep 2024 | -52 |
Feb 2025 -54 | Feb 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sycamore Partners NPS by Gender
Male customers rated Sycamore Partners's NPS 30 points higher than Female customers.
Male
-50
Sycamore Partners's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-80
Sycamore Partners's NPS was rated -80 by Female customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Sycamore Partners NPS by Ethnicity
Sycamore Partners's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Sycamore Partners NPS by Usage
Sycamore Partners's NPS was rated -40 points by customers who have used Sycamore Partners's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -40 | Over 10 Years | -40 |
Sycamore Partners Customer Reviews
Out of the 4 Sycamore Partners customer reviews 0 were positive and 4 were constructive. Sycamore Partners customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sycamore Partners Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Sycamore Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sycamore Partners Customer Loyalty Score by Gender
Female customers rated Sycamore Partners's Customer Loyalty score 9% higher than Male customers.
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Male
55%
Yes
Female
64%
Yes
Sycamore Partners Customer Loyalty Score by Ethnicity
Sycamore Partners's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sycamore Partners.
60
out of 100
Caucasian
Sycamore Partners Customer Loyalty Score by Usage
Sycamore Partners's Customer Loyalty score was rated 82% by customers who have used Sycamore Partners's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sycamore Partners Product Quality
2.4/5
Sycamore Partners has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Sycamore Partners Product Information
Sycamore Partners’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
FinTech
Quick Insights into Sycamore Partners Product Quality
Sycamore Partners's Product Quality score was rated highest by customers who have used Sycamore Partners's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Sycamore Partners Product Quality the Highest
Ranked Sycamore Partners Product Quality the Lowest
Sycamore Partners Product Quality Score by Gender
Male customers rated Sycamore Partners's Product Quality score 0.4 stars higher than Female customers.
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Male
2.2/5
Female
1.8/5
Sycamore Partners Product Quality Score by Ethnicity
Sycamore Partners's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sycamore Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Sycamore Partners Product Quality Score by Usage
Sycamore Partners's Product Quality score was rated 3 stars by customers who have used Sycamore Partners's products/services for Over 10 Years.
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Sycamore Partners Pricing
Sycamore Partners ROI & Value For Money
2.3/5
Sycamore Partners has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Sycamore Partners ROI
Sycamore Partners's ROI score was rated highest by customers who have used Sycamore Partners's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Sycamore Partners ROI the Highest
Ranked Sycamore Partners ROI the Lowest
Sycamore Partners ROI Score by Gender
Male customers rated Sycamore Partners's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sycamore Partners.
Male
2.1/5
Female
1.7/5
Sycamore Partners ROI Score by Ethnicity
Sycamore Partners's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sycamore Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Sycamore Partners ROI Score by Usage
Sycamore Partners's ROI score was rated 2.9 stars by customers who have used Sycamore Partners's products/services for Over 10 Years.
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Sycamore Partners Customer Satisfaction (CSAT)
Sycamore Partners Customer Satisfaction (CSAT) Score
30 / 100
Sycamore Partners has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
21%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sycamore Partners Customer Satisfaction
Sycamore Partners's Customer Satisfaction score was rated highest by customers who have used Sycamore Partners's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Sycamore Partners Customer Satisfaction the Highest
Ranked Sycamore Partners Customer Satisfaction the Lowest
Sycamore Partners Customer Satisfaction Score by Gender
Female customers rated Sycamore Partners's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sycamore Partners.
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
Sycamore Partners Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sycamore Partners' Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sycamore Partners.
22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
56%
Sycamore Partners Customer Satisfaction Score by Usage
Sycamore Partners's Customer Satisfaction score was rated 40 points by customers who have used Sycamore Partners's products/services for Over 10 Years.
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Sycamore Partners Customer Service
2.2/5
Sycamore Partners has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Sycamore Partners's Customer Service
Address
9 West 57th Street, 31st Floor, New York City, NY 10019
Website
http://www.sycamorepartners.com
Quick Insights into Sycamore Partners Customer Service
Sycamore Partners's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Sycamore Partners Customer Service the Highest
Ranked Sycamore Partners Customer Service the Lowest
Sycamore Partners Customer Service Score by Gender
Female customers rated Sycamore Partners's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sycamore Partners.
Male
1.5/5
Female
1.7/5
Sycamore Partners Customer Service Score by Ethnicity
Sycamore Partners's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sycamore Partners.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sycamore Partners Customer Service Score by Usage
Sycamore Partners's Customer Service score was rated 1.5 stars by customers who have used Sycamore Partners's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sycamore Partners as an Employer
2.2/5
Sycamore Partners has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sycamore Partners scored a -54 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Sycamore Partners would recommend the brand to a friend. ENPS measures how likely Sycamore Partners employees would recommend working at Sycamore Partners to a friend.
Net Promoter Score
-54
NPS Score
| 19% | Promoters |
|---|---|
| 8% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
