100
NPS
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Sydney Airport
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About Sydney Airport's Brand
Operator of an international airport in Sydney, Australia. The company owns and manages Sydney, airport in Australia and provides facilities including car parking, online booking of holidays, accommodation and flights, shopping and eating centers inside the airport and offering services which includes planning, management and operations of air traffic, communications services and aeronautical information, as well as infrastructure, facilities and communications networks.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sydney Airport NPS
Sydney Airport's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sydney Airport's customers would recommend using the product based on a scale of -100 to 100.
Sydney Airport Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sydney Airport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sydney Airport Product Quality
5/5
Sydney Airport has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Sydney Airport Product Information
Sydney Airport’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.sydneyairport.com.au
- Company Size
- 5,001-10,000 Employees
Sydney Airport Pricing
Sydney Airport ROI & Value For Money
5/5
Sydney Airport has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Sydney Airport Customer Service
5/5
Sydney Airport has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Sydney Airport's Customer Service
Address
Locked Bag 5000, Sydney, 2020
Website
www.sydneyairport.com.au
Phone Number
7
