8
NPS
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Brand Page
Symbotic
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About Symbotic's Brand
Intelligent Supply Network Automation
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Symbotic NPS
Symbotic's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Symbotic's customers would recommend using the product based on a scale of -100 to 100.
Symbotic Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Symbotic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 20 | Oct 2022 | 20 |
Mar 2023 33 | Mar 2023 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 10 | Nov 2023 | 10 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 9 | May 2024 | 9 |
Dec 2025 8 | Dec 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symbotic NPS by Gender
Symbotic's NPS was rated 0 by Male customers on Comparably.
Male
0
Symbotic's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Symbotic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Symbotic NPS by Ethnicity
Symbotic's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Symbotic NPS by Usage
Symbotic's NPS was rated -100 points by customers who have used Symbotic's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Symbotic Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Symbotic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Symbotic Customer Loyalty Score by Gender
Symbotic's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Symbotic Customer Loyalty Score by Ethnicity
Symbotic's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Symbotic.
40
out of 100
Caucasian
Symbotic Customer Loyalty Score by Usage
Symbotic's Customer Loyalty score was rated 70% by customers who have used Symbotic's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Symbotic Product Quality
3.7/5
Symbotic has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Symbotic Product Information
Symbotic’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.symbotic.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Productivity
Travel
Quick Insights into Symbotic Product Quality
Symbotic's Product Quality score was rated highest by Male customers.
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Ranked Symbotic Product Quality the Highest
Symbotic Product Quality Score by Gender
Symbotic's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Symbotic Product Quality Score by Ethnicity
Symbotic's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Symbotic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Symbotic Product Quality Score by Usage
Symbotic's Product Quality score was rated 3.5 stars by customers who have used Symbotic's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Symbotic Pricing
Symbotic ROI & Value For Money
3.2/5
Symbotic has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Symbotic ROI
Symbotic's ROI score was rated highest by Male customers.
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Ranked Symbotic ROI the Highest
Symbotic ROI Score by Gender
Symbotic's ROI score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Symbotic.
Male
3.2/5
Female
N/A
Symbotic ROI Score by Ethnicity
Symbotic's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Symbotic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Symbotic ROI Score by Usage
Symbotic's ROI score was rated 2.5 stars by customers who have used Symbotic's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Symbotic Customer Satisfaction (CSAT)
Symbotic Customer Satisfaction (CSAT) Score
60 / 100
Symbotic has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Symbotic Customer Satisfaction
Symbotic's Customer Satisfaction score was rated highest by customers who have used Symbotic's products/services for 1 to 2 Years.
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Ranked Symbotic Customer Satisfaction the Highest
Symbotic Customer Satisfaction Score by Gender
Symbotic's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Symbotic.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Symbotic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Symbotic's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Symbotic.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Symbotic Customer Satisfaction Score by Usage
Symbotic's Customer Satisfaction score was rated 33 points by customers who have used Symbotic's products/services for 1 to 2 Years.
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Symbotic Customer Service
3.5/5
Symbotic has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Symbotic's Customer Service
Address
200 Research Drive, Wilmington, MA
Website
http://www.symbotic.com
Phone Number
(978) 284-2904
Quick Insights into Symbotic Customer Service
Symbotic's Customer Service score was rated highest by Caucasian customers.
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Ranked Symbotic Customer Service the Highest
Symbotic Customer Service Score by Gender
Symbotic's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Symbotic.
Male
3.2/5
Female
N/A
Symbotic Customer Service Score by Ethnicity
Symbotic's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Symbotic.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Symbotic Customer Service Score by Usage
Symbotic's Customer Service score was rated 3.3 stars by customers who have used Symbotic's products/services for 1 to 2 Years.
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Symbotic as an Employer
3.9/5
Symbotic has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Symbotic scored a 8 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Symbotic would recommend the brand to a friend. ENPS measures how likely Symbotic employees would recommend working at Symbotic to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 63% | Promoters |
|---|---|
| 26% | Passive |
| 11% | Detractors |
