35
NPS
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Symetra
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About Symetra's Brand
With more than 50 years’ experience, Symetra elevates people's lives through retirement, employee benefits.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
Symetra NPS
Symetra's Net Promoter Score (NPS) is a 35 with 65% Promoters, 5% Passives, and 30% Detractors. Net Promoter Score tracks whether Symetra's customers would recommend using the product based on a scale of -100 to 100.
Symetra Overall NPS
| 65% | Promoters |
|---|---|
| 5% | Passives |
| 30% | Detractors |
Symetra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 15 | Aug 2022 | 15 |
Nov 2022 0 | Nov 2022 | 0 |
Nov 2023 11 | Nov 2023 | 11 |
Jan 2024 27 | Jan 2024 | 27 |
May 2024 33 | May 2024 | 33 |
Jul 2024 39 | Jul 2024 | 39 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 33 | Sep 2024 | 33 |
Mar 2025 32 | Mar 2025 | 32 |
Sep 2025 35 | Sep 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symetra NPS by Gender
Symetra's NPS was rated 34 by both Female and Male customers on Comparably.
Male
34
Symetra's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
34
Symetra's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Symetra NPS by Ethnicity
Symetra's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Symetra Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Symetra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Symetra Customer Loyalty Score by Gender
Symetra's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Symetra.
Male
100%
Yes
Female
100%
Yes
Symetra Customer Loyalty Score by Ethnicity
Symetra's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Symetra.
100
out of 100
Caucasian
Symetra Product Quality
3.5/5
Symetra has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Symetra Product Information
Symetra’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.symetra.com
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into Symetra Product Quality
Symetra's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Symetra Product Quality the Highest
Ranked Symetra Product Quality the Lowest
Symetra Product Quality Score by Gender
Male customers rated Symetra's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Symetra.
Male
4.6/5
Female
3.1/5
Symetra Product Quality Score by Ethnicity
Symetra's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Symetra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Symetra Pricing
Symetra ROI & Value For Money
4.1/5
Symetra has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Symetra ROI
Symetra's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Symetra ROI the Highest
Ranked Symetra ROI the Lowest
Symetra ROI Score by Gender
Male customers rated Symetra's ROI score 0.2 stars higher than Female customers.
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Male
4.8/5
Female
4.6/5
Symetra ROI Score by Ethnicity
Symetra's ROI score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Symetra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Symetra Customer Satisfaction (CSAT)
Symetra Customer Satisfaction (CSAT) Score
58 / 100
Symetra has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Symetra Customer Satisfaction
Symetra's Customer Satisfaction score was rated highest by Male customers.
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Ranked Symetra Customer Satisfaction the Highest
Symetra Customer Satisfaction Score by Gender
Symetra's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Symetra.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Symetra Customer Service
3.5/5
Symetra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Symetra's Customer Service
Address
777 108TH Avenue Ne, Suite 1200, Bellevue, WA 98004
Website
http://www.symetra.com
Phone Number
425-256-8000
Symetra's Social Links
Quick Insights into Symetra Customer Service
Symetra's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Symetra's Customer Service score.
Ranked Symetra Customer Service the Highest
Ranked Symetra Customer Service the Lowest
Symetra Customer Service Score by Gender
Female customers rated Symetra's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Symetra.
Male
3.3/5
Female
3.6/5
Symetra Customer Service Score by Ethnicity
Symetra's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Symetra.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Symetra as an Employer
4.5/5
Symetra has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Symetra scored a 35 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Symetra would recommend the brand to a friend. ENPS measures how likely Symetra employees would recommend working at Symetra to a friend.
Net Promoter Score
35
NPS Score
| 65% | Promoters |
|---|---|
| 5% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 70% | Promoters |
|---|---|
| 8% | Passive |
| 22% | Detractors |
