21
NPS
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Symrise
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About Symrise's Brand
Symrise AG develops, produces, and sells flavors, fragrances, aroma, molecules, and cosmetic ingredients.
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Symrise NPS
Symrise's Net Promoter Score (NPS) is a 21 with 54% Promoters, 13% Passives, and 33% Detractors. Net Promoter Score tracks whether Symrise's customers would recommend using the product based on a scale of -100 to 100.
Symrise Overall NPS
| 54% | Promoters |
|---|---|
| 13% | Passives |
| 33% | Detractors |
Symrise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 8 | Aug 2023 | 8 |
Oct 2023 5 | Oct 2023 | 5 |
Dec 2023 5 | Dec 2023 | 5 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 13 | Apr 2024 | 13 |
Jun 2024 15 | Jun 2024 | 15 |
Apr 2025 16 | Apr 2025 | 16 |
May 2025 18 | May 2025 | 18 |
Jun 2025 20 | Jun 2025 | 20 |
Jan 2026 19 | Jan 2026 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symrise NPS by Gender
Male customers rated Symrise's NPS 48 points higher than Female customers.
Male
28
Symrise's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
-20
Symrise's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Symrise NPS by Ethnicity
Symrise's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other 0 | Other | 0 |
Symrise NPS by Age
Symrise's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Symrise NPS by Usage
Symrise's NPS was rated the highest by customers who have used Symrise's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Symrise Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Symrise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Symrise Customer Loyalty Score by Gender
Male customers rated Symrise's Customer Loyalty score 36% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Symrise.
Male
100%
Yes
Female
64%
Yes
Symrise Customer Loyalty Score by Ethnicity
Symrise's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Symrise.
74
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
78
out of 100
Other
Symrise Customer Loyalty Score by Age
Symrise's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Symrise.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
56-60 100% | 56-60 | 100% |
Symrise Customer Loyalty Score by Usage
Symrise's Customer Loyalty score was rated the highest by customers who have used Symrise's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Symrise Customer Loyalty Score by Industry
Symrise's Customer Loyalty score was rated 82% by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Symrise Product Quality
3.7/5
Symrise has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Symrise Product Information
Symrise’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated Symrise's product the highest.
- Website
- https://www.symrise.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Symrise Product Quality
Symrise's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Symrise's products/services for Less than 1 Year.
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Ranked Symrise Product Quality the Highest
Ranked Symrise Product Quality the Lowest
Symrise Product Quality Score by Gender
Male customers rated Symrise's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Symrise.
Male
4.2/5
Female
4.1/5
Symrise Product Quality Score by Ethnicity
Symrise's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Symrise.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.6 | Other | 3.6 |
Symrise Product Quality Score by Age
Symrise's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Symrise.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
56-60 3.5 | 56-60 | 3.5 |
Symrise Product Quality Score by Usage
Symrise's Product Quality score was rated the highest by customers who have used Symrise's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Symrise Product Quality Score by Industry
Symrise's Product Quality score was rated 4.3 stars by Chemicals industry customers.
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Symrise Pricing
Symrise ROI & Value For Money
3.6/5
Symrise has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Symrise Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry.
Quick Insights into Symrise ROI
Symrise's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Symrise's products/services for Less than 1 Year.
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Ranked Symrise ROI the Highest
Ranked Symrise ROI the Lowest
Symrise ROI Score by Gender
Male customers rated Symrise's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Symrise.
Male
4.2/5
Female
2.9/5
Symrise ROI Score by Ethnicity
Symrise's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Symrise.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.5 | Other | 3.5 |
Symrise ROI Score by Age
Symrise's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Symrise.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
56-60 3.6 | 56-60 | 3.6 |
Symrise ROI Score by Usage
Symrise's ROI score was rated the highest by customers who have used Symrise's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Symrise ROI Score by Industry
Symrise's ROI score was rated 4 stars by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Symrise Customer Satisfaction (CSAT)
Symrise Customer Satisfaction (CSAT) Score
76 / 100
Symrise has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Symrise Customer Satisfaction
Symrise's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Symrise's Customer Satisfaction.
Ranked Symrise Customer Satisfaction the Highest
Ranked Symrise Customer Satisfaction the Lowest
Symrise Customer Satisfaction Score by Gender
Male customers rated Symrise's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Symrise.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Symrise Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Symrise's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Symrise.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Symrise's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Symrise.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Symrise's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Symrise.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Symrise Customer Satisfaction Score by Age
Symrise's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Symrise.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Symrise Customer Satisfaction Score by Usage
Symrise's Customer Satisfaction score was rated 75 points by customers who have used Symrise's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Symrise Customer Satisfaction Score by Industry
Symrise's Customer Satisfaction score was rated 80 points by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Symrise Customer Satisfaction Score by Industry",
"text": "Symrise's Customer Satisfaction score was rated 80 points by Chemicals industry customers.",
"bars": [
{
"label": "Chemicals",
"groupId": 506,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Symrise's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}Symrise Customer Service
3.6/5
Symrise has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Symrise's overall Customer Service score rated by its users and customers.
About Symrise's Customer Service
Address
Mühlenfeldstrasse 1,
Website
https://www.symrise.com/
Phone Number
49 5531 90 0
Quick Insights into Symrise Customer Service
Symrise's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Symrise's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Symrise's Customer Service score.
Ranked Symrise Customer Service the Highest
Ranked Symrise Customer Service the Lowest
Symrise Customer Service Score by Gender
Male customers rated Symrise's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Symrise.
Male
4/5
Female
3.1/5
Symrise Customer Service Score by Ethnicity
Symrise's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Symrise.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.4 | Other | 3.4 |
Symrise Customer Service Score by Age
Symrise's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Symrise.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
56-60 3.3 | 56-60 | 3.3 |
Symrise Customer Service Score by Usage
Symrise's Customer Service score was rated the highest by customers who have used Symrise's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Symrise Customer Service Score by Industry
Symrise's Customer Service score was rated 3.8 stars by Chemicals industry customers.
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Symrise as an Employer
4.3/5
Symrise has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Symrise scored a 21 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Symrise would recommend the brand to a friend. ENPS measures how likely Symrise employees would recommend working at Symrise to a friend.
Net Promoter Score
21
NPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 43% | Promoters |
|---|---|
| 30% | Passive |
| 27% | Detractors |
