0
NPS
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Synacor
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About Synacor's Brand
Synacor provides solutions that enable MSOs, ISPs and telcos to bundle, promote and deliver narrowband and broadband content and services.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Synacor NPS
Synacor's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Synacor's customers would recommend using the product based on a scale of -100 to 100.
Synacor Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Synacor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synacor Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Synacor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synacor Product Quality
2.2/5
Synacor has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Synacor's overall Product Quality score rated by its users and customers.
Synacor Product Information
Synacor’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.synacor.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Enterprise
Mobile App
SaaS
Synacor Pricing
Synacor ROI & Value For Money
3/5
Synacor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Synacor's overall ROI score rated by its users and customers.
Synacor Customer Satisfaction (CSAT)
Synacor Customer Satisfaction (CSAT) Score
50 / 100
Synacor has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synacor Customer Service
3.2/5
Synacor has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Synacor's overall Customer Service score rated by its users and customers.
About Synacor's Customer Service
Address
40 La Riviere Dr., Buffalo, NY 14202
Website
http://www.synacor.com
Synacor as an Employer
4.2/5
Synacor has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Synacor scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Synacor would recommend the brand to a friend. ENPS measures how likely Synacor employees would recommend working at Synacor to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 27% | Promoters |
|---|---|
| 55% | Passive |
| 18% | Detractors |
