-40
NPS
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Synapse
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About Synapse's Brand
Synapse the company that has developed a relationship management tool
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Synapse NPS
Synapse's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Synapse's customers would recommend using the product based on a scale of -100 to 100.
Synapse Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Synapse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -25 | Jun 2022 | -25 |
Apr 2024 -40 | Apr 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synapse Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Synapse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synapse Product Quality
2.7/5
Synapse has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Synapse's overall Product Quality score rated by its users and customers.
Synapse Product Information
Synapse’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://synapseapp.com
- Company Size
- 1-10 Employees
Synapse Pricing
Synapse ROI & Value For Money
3/5
Synapse has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Synapse's overall ROI score rated by its users and customers.
Synapse Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synapse Customer Service
3.2/5
Synapse has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Synapse's overall Customer Service score rated by its users and customers.
About Synapse's Customer Service
Address
233 Mitchell Street Southwest, Atlanta, GA
Website
http://synapseapp.com
Synapse as an Employer
2.8/5
Synapse has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Synapse scored a -40 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Synapse would recommend the brand to a friend. ENPS measures how likely Synapse employees would recommend working at Synapse to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
