25
NPS
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Synchronoss Technologies
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About Synchronoss Technologies' Brand
We transform the way TMT companies create new revenue, reduce costs and delight their subscribers with cloud, messaging, digital and IoT products/platforms
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Synchronoss Technologies NPS
Synchronoss Technologies's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Synchronoss Technologies's customers would recommend using the product based on a scale of -100 to 100.
Synchronoss Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Synchronoss Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Jan 2022 25 | Jan 2022 | 25 |
May 2023 0 | May 2023 | 0 |
Jul 2025 17 | Jul 2025 | 17 |
Nov 2025 13 | Nov 2025 | 13 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synchronoss Technologies Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Synchronoss Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synchronoss Technologies Product Quality
4/5
Synchronoss Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Synchronoss Technologies' overall Product Quality score rated by its users and customers.
Synchronoss Technologies Product Information
Synchronoss Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.synchronoss.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Synchronoss Technologies Pricing
Synchronoss Technologies ROI & Value For Money
3.7/5
Synchronoss Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Synchronoss Technologies Customer Satisfaction (CSAT)
Synchronoss Technologies Customer Satisfaction (CSAT) Score
100 / 100
Synchronoss Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synchronoss Technologies Customer Service
3.7/5
Synchronoss Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Synchronoss Technologies' overall Customer Service score rated by its users and customers.
About Synchronoss Technologies's Customer Service
Address
200 crossing blvd, Bridgewater, NJ 08807
Website
http://www.synchronoss.com
Phone Number
866-620-3940
Synchronoss Technologies's Social Links
Synchronoss Technologies as an Employer
2.4/5
Synchronoss Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Synchronoss Technologies
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Synchronoss Technologies scored a 25 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Synchronoss Technologies would recommend the brand to a friend. ENPS measures how likely Synchronoss Technologies employees would recommend working at Synchronoss Technologies to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
