20
NPS
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Syndigo LLC
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About Syndigo LLC's Brand
Industry powerhouses Gladson, ItemMaster, FSEnet+, Edgenet, Webcollage, Nutritionix, and Content Analytics combine to form the global leader in CMS.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Syndigo LLC NPS
Syndigo LLC's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Syndigo LLC's customers would recommend using the product based on a scale of -100 to 100.
Syndigo LLC Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Syndigo LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
May 2024 0 | May 2024 | 0 |
Jun 2024 20 | Jun 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syndigo LLC Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Syndigo LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Syndigo LLC Product Quality
3.6/5
Syndigo LLC has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Syndigo LLC's overall Product Quality score rated by its users and customers.
Syndigo LLC Product Information
Syndigo LLC’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.webcollage.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Content
Media
SaaS
Syndigo LLC Pricing
Syndigo LLC ROI & Value For Money
3.8/5
Syndigo LLC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Syndigo LLC Customer Satisfaction (CSAT)
Syndigo LLC Customer Satisfaction (CSAT) Score
67 / 100
Syndigo LLC has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Syndigo LLC Customer Service
3.8/5
Syndigo LLC has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Syndigo LLC's Customer Service
Address
New York City, NY
Website
http://www.webcollage.com
Phone Number
12125632115
Syndigo LLC as an Employer
Consumer vs. Employees
Syndigo LLC scored a 20 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Syndigo LLC would recommend the brand to a friend. ENPS measures how likely Syndigo LLC employees would recommend working at Syndigo LLC to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 44% | Promoters |
|---|---|
| 45% | Passive |
| 11% | Detractors |
