-20
NPS
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Syndigo
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About Syndigo's Brand
Syndigo, the first Active Content Engine, powers the continual flow of content and data between brands, distributors, retailers, and their customers to improve real-time decision-making and accelerate sales on every shelf.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Syndigo NPS
Syndigo's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Syndigo's customers would recommend using the product based on a scale of -100 to 100.
Syndigo Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Syndigo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Mar 2024 0 | Mar 2024 | 0 |
Mar 2025 -20 | Mar 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syndigo Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Syndigo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Syndigo Product Quality
2.6/5
Syndigo has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Syndigo's overall Product Quality score rated by its users and customers.
Syndigo Product Information
Syndigo’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.syndigo.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Syndigo Pricing
Syndigo ROI & Value For Money
2.6/5
Syndigo has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Syndigo's overall ROI score rated by its users and customers.
Syndigo Customer Satisfaction (CSAT)
Syndigo Customer Satisfaction (CSAT) Score
50 / 100
Syndigo has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Syndigo Customer Service
2.6/5
Syndigo has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Syndigo's overall Customer Service score rated by its users and customers.
About Syndigo's Customer Service
Address
141 W Jackson Blvd, Chicago, IL 60604
Website
http://www.syndigo.com
Syndigo's Social Links
Syndigo as an Employer
4.6/5
Syndigo has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Syndigo scored a -20 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Syndigo would recommend the brand to a friend. ENPS measures how likely Syndigo employees would recommend working at Syndigo to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 43% | Promoters |
|---|---|
| 32% | Passive |
| 25% | Detractors |
