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NPS
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Syneos Health (formerly INC Research)
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About Syneos Health (formerly INC Research) Brand
INC Research, Inc., a therapeutically-focused contract research organization, conducts clinical development programs.
Brand at a Glance
57%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Syneos Health (formerly INC Research) NPS
Syneos Health (formerly INC Research)'s Net Promoter Score (NPS) is a 0 with 35% Promoters, 30% Passives, and 35% Detractors. Net Promoter Score tracks whether Syneos Health (formerly INC Research)'s customers would recommend using the product based on a scale of -100 to 100.
Syneos Health (formerly INC Research) Overall NPS
| 35% | Promoters |
|---|---|
| 30% | Passives |
| 35% | Detractors |
Syneos Health (formerly INC Research) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -17 | Aug 2021 | -17 |
Oct 2021 -14 | Oct 2021 | -14 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -20 | Jan 2022 | -20 |
Feb 2022 -16 | Feb 2022 | -16 |
Mar 2022 -9 | Mar 2022 | -9 |
Oct 2022 -1 | Oct 2022 | -1 |
Nov 2022 7 | Nov 2022 | 7 |
Dec 2022 12 | Dec 2022 | 12 |
May 2023 4 | May 2023 | 4 |
Nov 2023 -1 | Nov 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syneos Health (formerly INC Research) NPS by Gender
Syneos Health (formerly INC Research)'s NPS was rated 60 by Male customers on Comparably.
Male
60
Syneos Health (formerly INC Research)'s NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Syneos Health (formerly INC Research)'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Syneos Health (formerly INC Research) NPS by Ethnicity
Syneos Health (formerly INC Research)'s NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Syneos Health (formerly INC Research) NPS by Age
Syneos Health (formerly INC Research)'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Syneos Health (formerly INC Research) NPS by Usage
Syneos Health (formerly INC Research)'s NPS was rated the highest by customers who have used Syneos Health (formerly INC Research)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 60 | 1 to 2 Years | 60 |
Syneos Health (formerly INC Research) Customer Reviews
Out of the 2 Syneos Health (formerly INC Research) customer reviews 1 was positive and 1 was constructive. Syneos Health (formerly INC Research) customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Syneos Health (formerly INC Research) Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Syneos Health (formerly INC Research) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Syneos Health (formerly INC Research) Customer Loyalty Score by Gender
Syneos Health (formerly INC Research)'s Customer Loyalty score was rated 46 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Syneos Health (formerly INC Research).
Male
46%
Yes
Female
N/A
Yes
Syneos Health (formerly INC Research) Customer Loyalty Score by Ethnicity
Syneos Health (formerly INC Research)'s Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Syneos Health (formerly INC Research).
78
out of 100
Asian or Pacific Islander
Syneos Health (formerly INC Research) Customer Loyalty Score by Age
Syneos Health (formerly INC Research)'s Customer Loyalty score was rated 70% by customers ages 26-30 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Syneos Health (formerly INC Research).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 70% | 36-40 | 70% |
Syneos Health (formerly INC Research) Customer Loyalty Score by Usage
Syneos Health (formerly INC Research)'s Customer Loyalty score was rated the highest by customers who have used Syneos Health (formerly INC Research)'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Syneos Health (formerly INC Research) Customer Loyalty Score by Industry
Syneos Health (formerly INC Research)'s Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Syneos Health (formerly INC Research) Product Quality
3.1/5
Syneos Health (formerly INC Research) has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Syneos Health (formerly INC Research) overall Product Quality score rated by its users and customers.
Syneos Health (formerly INC Research) Product Information
Syneos Health (formerly INC Research)’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Syneos Health (formerly INC Research)'s product the highest.
- Website
- http://www.incresearch.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Syneos Health (formerly INC Research) Product Quality
Syneos Health (formerly INC Research)'s Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Syneos Health (formerly INC Research) Product Quality.
Ranked Syneos Health (formerly INC Research) Product Quality the Highest
Ranked Syneos Health (formerly INC Research) Product Quality the Lowest
Syneos Health (formerly INC Research) Product Quality Score by Gender
Syneos Health (formerly INC Research)'s Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Syneos Health (formerly INC Research).
Male
2.5/5
Female
N/A
Syneos Health (formerly INC Research) Product Quality Score by Ethnicity
Syneos Health (formerly INC Research)'s Product Quality score was rated 3.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Syneos Health (formerly INC Research).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Syneos Health (formerly INC Research) Product Quality Score by Age
Syneos Health (formerly INC Research)'s Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Syneos Health (formerly INC Research).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
36-40 2.8 | 36-40 | 2.8 |
Syneos Health (formerly INC Research) Product Quality Score by Usage
Syneos Health (formerly INC Research)'s Product Quality score was rated the highest by customers who have used Syneos Health (formerly INC Research)'s products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Syneos Health (formerly INC Research) Product Quality Score by Industry
Syneos Health (formerly INC Research)'s Product Quality score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Syneos Health (formerly INC Research) Pricing
Syneos Health (formerly INC Research) ROI & Value For Money
3.3/5
Syneos Health (formerly INC Research) has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Syneos Health (formerly INC Research) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Syneos Health (formerly INC Research) ROI
Syneos Health (formerly INC Research)'s ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Syneos Health (formerly INC Research)'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Syneos Health (formerly INC Research) ROI score.
Ranked Syneos Health (formerly INC Research) ROI the Highest
Ranked Syneos Health (formerly INC Research) ROI the Lowest
Syneos Health (formerly INC Research) ROI Score by Gender
Syneos Health (formerly INC Research)'s ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Syneos Health (formerly INC Research).
Male
3/5
Female
N/A
Syneos Health (formerly INC Research) ROI Score by Ethnicity
Syneos Health (formerly INC Research)'s ROI score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Syneos Health (formerly INC Research).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Syneos Health (formerly INC Research) ROI Score by Age
Syneos Health (formerly INC Research)'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Syneos Health (formerly INC Research).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
36-40 1.8 | 36-40 | 1.8 |
Syneos Health (formerly INC Research) ROI Score by Usage
Syneos Health (formerly INC Research)'s ROI score was rated the highest by customers who have used Syneos Health (formerly INC Research)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Syneos Health (formerly INC Research) ROI Score by Industry
Syneos Health (formerly INC Research)'s ROI score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Syneos Health (formerly INC Research) Customer Satisfaction (CSAT)
Syneos Health (formerly INC Research) Customer Satisfaction (CSAT) Score
46 / 100
Syneos Health (formerly INC Research) has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Syneos Health (formerly INC Research) Customer Satisfaction
Syneos Health (formerly INC Research)'s Customer Satisfaction score was rated highest by customers who have used Syneos Health (formerly INC Research)'s products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Syneos Health (formerly INC Research) Customer Satisfaction.
Ranked Syneos Health (formerly INC Research) Customer Satisfaction the Highest
Syneos Health (formerly INC Research) Customer Satisfaction Score by Gender
Syneos Health (formerly INC Research)'s Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Syneos Health (formerly INC Research).
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Syneos Health (formerly INC Research) Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Syneos Health (formerly INC Research) Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Syneos Health (formerly INC Research).
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Syneos Health (formerly INC Research) Customer Satisfaction Score by Usage
Syneos Health (formerly INC Research)'s Customer Satisfaction score was rated 75 points by customers who have used Syneos Health (formerly INC Research)'s products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Syneos Health (formerly INC Research) Customer Satisfaction Score by Industry
Syneos Health (formerly INC Research)'s Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
"score": 33,
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}Syneos Health (formerly INC Research) Customer Service
3.1/5
Syneos Health (formerly INC Research) has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Syneos Health (formerly INC Research) overall Customer Service score rated by its users and customers.
About Syneos Health (formerly INC Research)'s Customer Service
Address
3201 Beechleaf Court, Suite 600, Raleigh, NC
Website
http://www.incresearch.com
Phone Number
(186) 646-2737
Quick Insights into Syneos Health (formerly INC Research) Customer Service
Syneos Health (formerly INC Research)'s Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Syneos Health (formerly INC Research)'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Syneos Health (formerly INC Research) Customer Service score.
Ranked Syneos Health (formerly INC Research) Customer Service the Highest
Ranked Syneos Health (formerly INC Research) Customer Service the Lowest
Syneos Health (formerly INC Research) Customer Service Score by Gender
Syneos Health (formerly INC Research)'s Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Syneos Health (formerly INC Research).
Male
2.8/5
Female
N/A
Syneos Health (formerly INC Research) Customer Service Score by Ethnicity
Syneos Health (formerly INC Research)'s Customer Service score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Syneos Health (formerly INC Research).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Syneos Health (formerly INC Research) Customer Service Score by Age
Syneos Health (formerly INC Research)'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Syneos Health (formerly INC Research).
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
36-40 1.6 | 36-40 | 1.6 |
Syneos Health (formerly INC Research) Customer Service Score by Usage
Syneos Health (formerly INC Research)'s Customer Service score was rated the highest by customers who have used Syneos Health (formerly INC Research)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Syneos Health (formerly INC Research) Customer Service Score by Industry
Syneos Health (formerly INC Research)'s Customer Service score was rated 2.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Syneos Health (formerly INC Research) as an Employer
3.8/5
Syneos Health (formerly INC Research) has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
CEO of Syneos Health (formerly INC Research)
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Syneos Health (formerly INC Research) scored a 0 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Syneos Health (formerly INC Research) would recommend the brand to a friend. ENPS measures how likely Syneos Health (formerly INC Research) employees would recommend working at Syneos Health (formerly INC Research) to a friend.
Net Promoter Score
0
NPS Score
| 35% | Promoters |
|---|---|
| 30% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 30% | Promoters |
|---|---|
| 34% | Passive |
| 36% | Detractors |
